Coach Manager: Pediatric Behavioral Health Leader

OpenKrill; United States; Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

401k with match

Flexible PTO

Paid holidays

Paid service days

Sabbatical (4 weeks)

Parental leave (12 weeks)

Health benefits

Job summary

InStride Health seeks a Coach Manager to lead and develop a team of coaches delivering high-quality, evidence-based support to patients and families. Reporting to the Senior Director of Coaching, you will provide day-to-day people leadership, performance management, and operational oversight for your team while linking coaches to the broader Coaching Department.

You will foster a high-performing, growth-oriented team and partner with clinical and operational leaders to support care delivery,

Qualifications

• Bachelor's degree in psychology, counseling, social work or related behavioral health field.
• Experience supervising or managing a team in healthcare or behavioral coaching.
• Strong understanding of behavioral coaching and evidence-based change for youths and families.
• Ability to use performance data and team metrics to guide decisions.
• Excellent communication and collaboration across clinical and operations teams.
• Proven ability to cultivate a positive team environment and continuous improvement.
• Ability to assess complex situations and escalate when needed; comfortable with changing scenarios.
• Comfort with technology, data, and digital tools to support performance and care delivery.
• Commitment to HIPAA compliance and handling sensitive information with discretion.
• Strong organizational and time-management skills in a fast-paced environment.

Responsibilities

• Lead, support, and develop a team of coaches with a culture of accountability and growth.
• Provide ongoing coaching, feedback, and performance management to team members.
• Oversee recruiting, interviewing, performance reviews, goal setting, and attendance.
• Ensure coaches deliver high-quality, evidence-based care aligned with standards.
• Collaborate with therapists and care team to handle complex patient needs and escalations.
• Manage team capacity, coverage, and workload with occasional direct coaching oversight.
• Monitor performance, care quality, and operational trends using data insights.
• Promote adoption of department processes and care-delivery workflows across team.
• Represent coach experience to cross-functional teams and share insights.
• Provide feedback to improve care delivery, workflows, and technology.
• Support organizational priorities and nurture a connected Coaching culture.

Skills

Team leadership

Performance management

Healthcare experience

Data-driven decisions

HIPAA compliance

Education

Bachelor's degree in Psychology/Counseling/Social Work

Tools

EHR systems

Data analytics tools

Job description

InStride Health seeks a Coach Manager to lead and develop a team of coaches delivering high-quality, evidence-based support to patients and families. Reporting to the Senior Director of Coaching, you will provide day-to-day people leadership, performance management, and operational oversight for your team while linking coaches to the broader Coaching Department.

You will foster a high-performing, growth-oriented team and partner with clinical and operational leaders to support care delivery,