Co-op, Reservations (Summer 2027)

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 25,000 - 39,000; Part time

Job summary

Delta Air Lines, Inc. seeks a Reservations Co-Op to serve as an internal consultant within the Reservations department and lead semester-long projects that support divisional strategies and business objectives.

The role involves cross-functional collaboration with Customer Engagement Centers, data analysis, process improvement, and presenting a capstone deliverable to division leaders. This is a 16-week program based at our Atlanta corporate headquarters.

Qualifications

• Currently pursuing a bachelors degree.
• Available to work 16 consecutive weeks.
• Must come into Corporate Headquarters in Atlanta 4 times per week.
• Must be able to commit to three rotations.
• Strong team player, detail oriented, and able to perform under pressure.
• Proficient in MS Office applications (Excel, Outlook, PowerPoint).
• Willing to travel as required.
• Authorized to work in the United States.

Responsibilities

• Resolve product, process, and project-related issues and risks.
• Perform data analysis and collection.
• Identify and recommend process improvements and operational efficiencies.

Skills

Strong communication

Cross-functional collaboration

Critical thinking

Attention to detail

Team player

Education

Pursuing a bachelors degree

High school diploma or equivalent

Tools

SQL

Power BI

Tableau

Excel

MS Office (Outlook, PowerPoint)

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

Join Delta Air Lines as a Reservations Co-Op and helpshape the future of customer care. You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-onexperience in data analytics, process improvement, product management, orstatistical modeling. While co-oping in Reservations you’ll gain:

What is Reservations?

The Reservations department serves as a keypoint of contact for customers before, during, and after their travelexperience. This co-op opportunity is based at our General Offices (GO) andfunctions as a back-office support role. In this position, you will support thedepartment by partnering closely with our Customer Engagement Centers andproviding essential behind-the-scenes assistance that enhances both thecustomer experience and the effectiveness of our frontline agents.

Job Summary:

As a Reservations Co-Op, you will act as aninternal consultant within the department, leading semester-long projects thatsupport divisional strategies and business objectives. These initiatives ofteninvolve cross-functional collaboration to identify opportunities, improveprocesses, and deliver solutions that benefit both customers and employees. Co-ops apply strong critical thinking andinterpersonal skills to perform tasks such as:

• Resolve product, process, and project-related issues and risks
• Perform data analysis and collection
• Identify and recommend process improvements and operational efficiencies

Theseprojects are often complex and may involve exposure to sensitive orconfidential information and present moderate financial risk. The final project deliverable is a capstonepresentation given to division leaders highlighting project lessons learned,impacts made, and recommendations going forward.

What you need to succeed (minimum qualifications)

• Must be currently pursuing a bachelor’s degree
• Must not be enrolled in any classes, either remote or on-campus, during the duration of the program
• Must be able to work 16 consecutive weeks
• Must be able to come into Corporate Headquarters in Atlanta 4 times per week
• Must be able to commit to three rotations prior to finishing undergraduate degree (any combination of spring, summer, and fall)
• A strong team player, detail oriented, and perform well under pressure
• Conveys professional image to all levels of associates
• Proficient in MS Office applications, including Excel, Outlook, PowerPoint
• Must be willing to travel as required
• Consistently prioritizes safety and security of self, others, andpersonal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in theUnited States.

What will give you a competitive edge (preferred qualifications)

• Strong written and verbal communication skills highly preferred
• Possess technical skills, with an emphasis on SQL and any programming language
• Possess business skills such as business modeling, project management, or competitive analysis
• Completion or pursuit of Database, Basic Programming, User Interface courses
• Data visualization tool knowledge (Power BI, Tableau, etc.)
• Experience with simulation, modeling and statistical analysis software

Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / affirmative action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here