Co-op: Loyalty & Customer Engagement Analyst

Delta Vacations; Atlanta (GA); On-site; USD 24,796 - 33,062; Full time

Job summary

Delta Air Lines is seeking a highly organized co-op student to support the Customer Engagement and Loyalty initiatives in Atlanta. The role involves assisting with Travel Products and Loyalty Partnerships, analyzing feedback and performance data, and helping drive process improvements across teams.

Ideal candidates are analytically minded, detail-oriented, and proficient with MS Office. The program emphasizes learning, cross-functional collaboration, and adherence to safety and data protection

Qualifications

• Enrolled full-time in a bachelor's degree program.
• Minimum 3.0 GPA.
• Available to work full-time for three alternating semesters: Spring 2027, Fall 2027, and Summer 2028.
• Must be able to work onsite in Atlanta, GA for the duration of the Co-op.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
• Self-motivated, detail-oriented, and eager to learn.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Participating in the Co-op program does not guarantee a full-time opportunity at Delta Air Lines upon graduation.
• Cannot actively take any courses (inclusive of online or in-person) and work as a Co-op/Intern at the same time, which may delay graduation by 1-2 semesters.
• Demonstrates a commitment to safety, security, and protecting personal data.
• Embraces diverse people, thinking, and styles.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Support projects and day-to-day activities across Travel Products and Loyalty Partnerships.
• Analyze customer feedback and business performance to identify opportunities for improvement; support reporting, tracking, and data analysis that inform business decisions.
• Assist with process improvement initiatives that enhance team efficiency and the customer experience; support competitive benchmarking and other ad hoc analyses.
• Partner with internal teams and external stakeholders to support business objectives and the execution of team priorities.

Skills

Organizational skills

Analytical skills

Communication skills

Microsoft Office

Time management

Education

Bachelor's degree student (Co-op)

Tools

Excel

PowerPoint

Word

Outlook

Job description

Delta Air Lines is seeking a highly organized co-op student to support the Customer Engagement and Loyalty initiatives in Atlanta. The role involves assisting with Travel Products and Loyalty Partnerships, analyzing feedback and performance data, and helping drive process improvements across teams.

Ideal candidates are analytically minded, detail-oriented, and proficient with MS Office. The program emphasizes learning, cross-functional collaboration, and adherence to safety and data protection