CX Intelligence & Personalization Co-op

Delta Air Lines; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Delta Air Lines is seeking motivated co-op students for the Customer Intelligence & Personalization team in Atlanta. You will gain hands-on experience analyzing data, generating insights, and contributing to real-world CX projects across Customer Data, Insights, Strategy, and Marketing Technology functions.

This role offers three alternating full-time rotations in Spring 2027, Fall 2027, and Summer 2028, with exposure to dashboards, KPI measurement, and cross-functional collaboration.

Qualifications

• Currently pursuing a bachelor's degree that can support a co-op role.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
• Experience or a demonstrated interest in data analysis and coding, preferably SQL.
• Build strong working relationships with coworkers, partners, and company leadership.
• Self-motivated, intellectually curious, and results oriented; capable of meeting deadlines and follow-through.
• Must be available for 3 alternating co-op terms.

Responsibilities

• Research, analyze, and interpret customer data
• Measure KPI performance and its impact on customer satisfaction
• Develop new reports and dashboards and/or enhancing automation of manual processes
• Perform root-cause analysis of customer pain points
• Work closely with stakeholders to understand data needs and provide analyses
• Leverage and query cross-divisional data sources to answer business questions
• Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings
• Develop effective presentations to share findings and recommendations to leaders

Skills

Data analysis

SQL

Excel

Communication

Education

Bachelor's degree (pursuing)

Tools

SQL

Python

SAS

C

VBA

R

PowerPoint

Job description

Delta Air Lines is seeking motivated co-op students for the Customer Intelligence & Personalization team in Atlanta. You will gain hands-on experience analyzing data, generating insights, and contributing to real-world CX projects across Customer Data, Insights, Strategy, and Marketing Technology functions.

This role offers three alternating full-time rotations in Spring 2027, Fall 2027, and Summer 2028, with exposure to dashboards, KPI measurement, and cross-functional collaboration.