Co-Manager: Lead Team, Elevate Service & Ops

carlislellc; Harbor Terrace (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Wendy's is seeking a Co-Manager to lead the crew, assist the unit manager, and operate the store to maximize profitability and customer satisfaction. The role focuses on hiring, training, and developing staff while maintaining standards and procedures across all responsibilities.

Key duties include promoting service efficiency, controlling costs, and ensuring quality through coaching and performance management.

Qualifications

• College degree or equivalent experience in operations.
• 1 year of line operations experience in the restaurant industry.
• Knowledge of Wendy's operating systems and procedures.
• Supervisory practices.
• Interviewing practices.

Responsibilities

• Builds sales by promoting customer satisfaction.
• Hires, trains and terminates crew members to ensure adequate coverage.
• Monitors product quality during shift by interacting with customers and evaluating service.
• Trains crew to respond promptly to customer needs and maintain courtesy.
• Monitors store cleanliness and ensures adherence to procedures.
• Performs administrative duties and writes crew schedules.

Skills

Supervisory practices

Crew training

Customer service

Communication

Operational procedures

Education

College degree or equivalent experience in operations

Job description

Wendy's is seeking a Co-Manager to lead the crew, assist the unit manager, and operate the store to maximize profitability and customer satisfaction. The role focuses on hiring, training, and developing staff while maintaining standards and procedures across all responsibilities.

Key duties include promoting service efficiency, controlling costs, and ensuring quality through coaching and performance management.