CNC & Welding Systems Support Specialist

Lincoln Electric; Reno (NV); On-site; USD 29,000 - 36,000; Full time

Job summary

Lincoln Electric is seeking a reliable Technical Support Specialist to deliver expert support to customers and sales teams. You will diagnose mechanical, software, and operational issues, provide solutions, and document cases for continuous improvement.

The role requires strong communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment. Base duties include remote assistance and on-site collaboration as needed.

Qualifications

• High School Diploma or equivalent with relevant customer support experience.
• Strong verbal and written communication skills required.
• Experience handling technical issues with a methodical troubleshooting approach.

Responsibilities

• Provide first-line user support via phone, email, remote or in-person interactions.
• Resolve mechanical, software, and operational issues for customers and sales reps.
• Document and track issues in Salesforce and case management tools.
• Assist with software updates, configurations, and remote troubleshooting.
• Promote continuous improvement and help maintain technical knowledge of products.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Problem solving

Organizational skills

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Lincoln Electric is seeking a reliable Technical Support Specialist to deliver expert support to customers and sales teams. You will diagnose mechanical, software, and operational issues, provide solutions, and document cases for continuous improvement.

The role requires strong communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment. Base duties include remote assistance and on-site collaboration as needed.