CNC Cutting Systems Tech Support Specialist

Lincoln Electric; Reno (NV); On-site; USD 29,000 - 36,000; Full time

Job summary

Lincoln Electric Cutting Systems in Reno, NV is seeking a reliable Technical Support Specialist to assist customers and sales reps with hardware, software, and operational issues. You will diagnose problems, document cases in Salesforce, and assist with software updates and remote troubleshooting.

The role requires strong communication, problem-solving skills, and a customer‑focused approach to ensure high satisfaction and continuous improvement.

Qualifications

• High School Diploma/GED or 5+ years of equivalent work experience.
• Previous customer service or technical support experience required.
• Strong computer skills, including Excel and Word.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer interaction skills.
• Ability to troubleshoot hardware, software, and mechanical issues.

Responsibilities

• Provide customer support via phone, email, remote or in-person.
• Document and track issues using Salesforce.
• Diagnose and resolve hardware, software, and operational problems.
• Escalate complex issues to appropriate departments.
• Maintain high levels of customer satisfaction.
• Stay current on product updates and troubleshooting resources.
• Assist with software updates and remote troubleshooting.
• Recommend service parts and coordinate with Customer Service.

Skills

Customer service

Technical support

Effective communication

Analytical thinking

Problem solving

Professional demeanor

Education

High School Diploma/GED

Associate degree or technical certification

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Lincoln Electric Cutting Systems in Reno, NV is seeking a reliable Technical Support Specialist to assist customers and sales reps with hardware, software, and operational issues. You will diagnose problems, document cases in Salesforce, and assist with software updates and remote troubleshooting.

The role requires strong communication, problem-solving skills, and a customer‑focused approach to ensure high satisfaction and continuous improvement.