CNC Machine Tool Field Service Technician

W3Global; Elk Grove Village (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

W3Global is seeking a Field Service Technician for its Machine Tool Division to install, maintain, and repair CNC machine tools at customer sites across a multi-state region. This hands-on role requires mechanical and electrical troubleshooting expertise and the ability to work independently while ensuring top‑tier service and customer satisfaction.

Travel up to 90% is expected; candidates should have an Associate or Bachelor in a technical field or 3–5 years of equivalent experience, plus a

Qualifications

• Associate or bachelor's in a technical field preferred, or 3–5 years of equivalent hands-on CNC tool experience.
• Ability to travel up to 90% within a multi-state region.
• Valid driver's license with clean record; passport for international travel.
• Strong customer service and communication skills.
• Ability to read mechanical drawings, electrical schematics, and PLC diagrams.

Responsibilities

• Travel to customer sites to diagnose and resolve machine tool issues, including troubleshooting, repairs, modifications, programming support, and customer training
• Install and commission machine tools, including alignment, calibration, and system integration
• Perform preventive maintenance and recommend improvements to enhance machine reliability and service life
• Respond rapidly to urgent service calls and critical machine failures to minimize customer downtime
• Provide telephone and remote technical support when not on-site
• Complete detailed service reports, diagnostics documentation, and provide technical feedback to engineering teams
• Follow all company, customer, and regulatory safety requirements
• Any other duties and tasks, consistent with your abilities, which may be assigned.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

CNC Controls

Electro-mechanical Systems

Customer Service

Clear Communication

Reading Schematics

Education

Associate or Bachelors in technical field

Tools

Microsoft Word

Excel

Outlook

Job description

W3Global is seeking a Field Service Technician for its Machine Tool Division to install, maintain, and repair CNC machine tools at customer sites across a multi-state region. This hands-on role requires mechanical and electrical troubleshooting expertise and the ability to work independently while ensuring top‑tier service and customer satisfaction.

Travel up to 90% is expected; candidates should have an Associate or Bachelor in a technical field or 3–5 years of equivalent experience, plus a