CNC Field Service Technician

Top Echelon LLC; Minneapolis (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Top Echelon LLC is seeking a CNC Field Service Technician to support customers by maintaining and repairing CNC machine tools, ensuring peak performance across sites in the assigned region. You will travel to customer sites to install, troubleshoot, repair and maintain equipment, performing preventive maintenance and reporting findings.

Ideal candidates possess 3+ years of hands-on CNC repair experience, strong troubleshooting, and the ability to interpret schematics.

Qualifications

• Strong troubleshooting skills with attention to detail.
• Ability to read and interpret technical drawings and schematics.
• Professional communication with customers and colleagues to relay status and recommendations.
• Proficiency in Microsoft Office and related business software.

Responsibilities

• Travel to customer sites across MN, WI, SD, ND to install, troubleshoot, repair, and maintain CNC machines.
• Perform preventive maintenance and identify performance improvements.
• Diagnose mechanical, electrical, pneumatic, and hydraulic issues.
• Use manuals and vendor support to troubleshoot complex problems and document findings.
• Communicate equipment status and recommendations clearly to customers.
• Complete service and installation reports accurately and on time.
• Maintain high professionalism and technical excellence with customers.

Skills

Troubleshooting

Reading schematics

Detail-oriented

Customer communication

Tools

Microsoft Office

Job description

We are partnered with an incredible CNC Machine Tool Distributor on their search for CNC Service Technicians! As a CNC Field Service Technician, you’ll play a critical role in supporting customers by maintaining and repairing CNC machine tools and ensuring equipment operates at peak performance.

Responsibilities

• Travel to customer sites throughout MN, WI, SD, ND and surrounding region to install, troubleshoot, repair, and maintain CNC machine tools, controls, and related equipment.
• Perform preventive maintenance and identify opportunities for performance improvement.
• Diagnose and resolve issues with mechanical, electrical, pneumatic, and hydraulic components.
• Utilize manuals, technical documentation, and internal/vendor support to troubleshoot complex problems.
• Clearly communicate equipment status, repairs, and recommendations to customers.
• Accurately complete and submit service and installation reports.
• Ensure customer commitments are met with a high standard of professionalism and technical excellence.
• Build and maintain positive relationships with vendors, suppliers, and customers.
• Stay informed on new technologies and product updates through ongoing training and technical seminars.
• Maintain deep technical knowledge of all equipment lines represented by the company.
• Perform other duties as assigned

Qualifications

• 3+ years of hands-on experience repairing or maintaining CNC machinery.
• Experience with rotating machinery, spindles, and precision bearings.
• Strong understanding of CNC controls and basic electrical, pneumatic, and hydraulic schematics.
• Advanced troubleshooting skills with high attention to detail and technical accuracy.
• Ability to read and interpret technical drawings and schematics.
• Proficiency in Microsoft Office and other relevant business software.
• Valid driver’s license required and ability to be a ROAD WARRIOR with travel up to 25% throughout the assigned territory
• Comfortable interacting professionally under pressure with customers and colleagues.