CNC Field Service Technician – Metal-Cutting Machines

Software Placement Group; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

Software Placement Group in Minneapolis, MN is seeking a CNC Field Service Technician to support its customer base across the upper Midwest, keeping CNC equipment running through hands-on maintenance and rapid problem solving.

Travel to multi-state customer sites, diagnose issues, perform preventive maintenance, repair mechanical/electrical components, and document service reports while communicating clearly with customers and colleagues.

Qualifications

• 3+ years hands-on CNC repair/maintenance.
• Experience with rotating machinery, spindles, bearings.
• Ability to read technical drawings and schematics.
• Valid driver's license and willingness to travel up to 25%.

Responsibilities

• Travel to customer sites across MN, WI, SD, ND to install, troubleshoot, and maintain CNC machines.
• Perform preventive maintenance and identify performance improvements.
• Diagnose and repair mechanical, electrical, pneumatic, and hydraulic components.
• Use manuals and vendor support to troubleshoot complex problems.
• Document service and installation reports clearly and completely.
• Communicate equipment status, repairs, and recommendations to customers.

Skills

CNC machinery

CNC controls

Reading schematics

Troubleshooting

Travel up to 25%

Customer interaction under pressure

MS Office

Job description

Location: Minneapolis, MN | Schedule: Full-time, field-based with regional travel

Overview

An established distributor of CNC machine tools is seeking a CNC Field Service Technician to support its customer base across the upper Midwest. This role is central to keeping customers' CNC equipment running at peak performance through hands-on maintenance, repair, and technical support.

What you'll do

• Travel to customer sites throughout MN, WI, SD, ND and the surrounding region to install, troubleshoot, repair, and maintain CNC machine tools, controls, and related equipment
• Perform preventive maintenance and identify opportunities for performance improvement
• Diagnose and resolve issues with mechanical, electrical, pneumatic, and hydraulic components
• Use manuals, technical documentation, and internal/vendor support to troubleshoot complex problems
• Clearly communicate equipment status, repairs, and recommendations to customers
• Accurately complete and submit service and installation reports
• Ensure customer commitments are met with a high standard of professionalism and technical excellence
• Build and maintain positive relationships with vendors, suppliers, and customers
• Stay current on new technologies and product updates through ongoing training and technical seminars
• Maintain deep technical knowledge of all equipment lines represented by the company
• Perform other duties as assigned

Required qualifications

• 3+ years of hands-on experience repairing or maintaining CNC machinery
• Experience with rotating machinery, spindles, and precision bearings
• Strong understanding of CNC controls and basic electrical, pneumatic, and hydraulic schematics
• Advanced troubleshooting skills with high attention to detail and technical accuracy
• Ability to read and interpret technical drawings and schematics
• Proficiency in Microsoft Office and other relevant business software
• Valid driver's license required and ability to travel up to 25% throughout the assigned territory
• Comfortable interacting professionally under pressure with customers and colleagues

Why this role

This position offers the chance to play a critical role supporting customers across a multi-state territory, maintaining deep technical expertise across all equipment lines represented by the company.