CNC Field Service Engineer

Spectrum Staffing Services; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid vacation

Holidays

Referral program

Remote/on-road work

Job summary

Spectrum Staffing Services is seeking a field-based technician to support CNC machine-tool customers across an assigned regional territory. The role focuses on installation, troubleshooting, repair, upgrades, and post-sale technical support, with frequent travel to customer sites.

Responsibilities include diagnosing mechanical, electrical, and control issues, providing hands-on training, and coordinating with engineering teams.

Qualifications

• 2+ years of machine-tool, CNC, or related field-service experience.
• Bachelor's degree in electrical engineering, mechanical engineering, engineering technology, or related discipline.
• Strong mechanical and technical troubleshooting skills with the ability to work independently in the field.

Responsibilities

• Install, test, adjust, troubleshoot, repair, and upgrade CNC machinery and peripherals.
• Provide post-sale technical support and operational guidance at customer sites.
• Investigate equipment issues by reviewing machine conditions and operator feedback.
• Diagnose mechanical, electrical, and control problems and determine corrective actions.
• Perform root-cause troubleshooting and complete repairs or recommend upgrades.
• Train customers on CNC equipment and systems.
• Coordinate field-service priorities with internal teams.
• Communicate defects and feedback to internal teams.
• Maintain professional relationships while traveling in territory.

Skills

CNC field-service

Fanuc controls

Siemens controllers

PLC troubleshooting

Independent field-work

Education

Bachelor's degree in Electrical Engineering

Tools

Fanuc controls

Siemens controllers

Job description

Field-based opportunity supporting CNC machine-tool customers across an assigned regional territory. This role focuses on equipment installation, troubleshooting, repair, upgrades, and post-sale technical support. The position is primarily remote/on the road and requires frequent regional travel to customer sites.

RESPONSIBILITIES

• Install, test, adjust, troubleshoot, repair, rebuild, and upgrade CNC machining equipment and related peripherals.
• Provide post-sale technical support and operational guidance to customers at their facilities.
• Investigate equipment issues by reviewing machine conditions, components, service information, and operator feedback.
• Diagnose mechanical, electrical, control, and operational problems and determine appropriate corrective action.
• Perform root-cause troubleshooting and complete repairs or recommend equipment upgrades when needed.
• Provide technical and operational training to customers on CNC equipment and systems.
• Coordinate field-service priorities independently while partnering with internal technical and engineering teams.
• Communicate equipment defects, recurring service concerns, product performance issues, and customer feedback to internal teams.
• Maintain professional customer relationships while traveling throughout an assigned service territory.

QUALIFICATIONS

• 2+ years of machine-tool, CNC, or related field-service experience.
• Hands-on knowledge of CNC machining equipment; milling, turning, and multi-axis/5-axis experience is highly relevant.
• Knowledge of Fanuc controls/machines required; Siemens controller experience may be needed depending on territory.
• Ability to understand PLC systems and electrical/control diagrams and assist with PLC-related troubleshooting.
• Bachelor's degree in electrical engineering, mechanical engineering, engineering technology, or a related discipline.
• Strong mechanical and technical troubleshooting skills with the ability to work independently in the field.
• Comfortable working directly with customers, equipment operators, and technical teams.
• Working knowledge of Microsoft Office and standard service documentation practices.
• Ability to safely operate or work with forklifts and manual lifting equipment as required.
• Available for approximately 50%-75% travel and comfortable with a remote/on-road work environment.
• Full-time availability for a primarily Monday-Friday, 8-hour-shift schedule.

BENEFITS

• Competitive compensation based on experience and assigned territory.
• Health, dental, and vision insurance coverage.
• Life insurance and short-term disability coverage.
• Paid vacation, sick time, and company holidays.
• Employee referral program.
• Remote/on-road structure with significant independence in day-to-day field activity.
• Opportunity to expand hands-on expertise across CNC installation, diagnostics, repair, controls, and customer support.
• Exposure to a variety of customer environments and advanced machine-tool applications while building broad field-service experience.