CNC Field Service Engineer

Keystone Distinction Group; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading CNC machine tool builder is seeking a CNC Field Service Engineer to provide installation, troubleshooting, and maintenance support for CNC machine tools across the United States. The ideal candidate should have a bachelor's degree in a related field, over 5 years of experience in CNC machine tool service and installation, and extensive travel availability. Strong electrical and mechanical skills are essential. The position involves working independently and providing excellent customer service while ensuring optimal machine performance.

Qualifications

• 5+ years of experience in CNC machine tool maintenance and service.
• Experience providing remote technical support within the machine tool industry.
• Proven ability to install and service machining centers.

Responsibilities

• Install new CNC machine tool systems at customer sites.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, and pneumatic issues.
• Provide customer training and assist with project coordination.

Skills

CNC machine tool maintenance

Electrical expertise

Mechanical expertise

Troubleshooting skills

Customer service skills

Education

Bachelor’s degree in Mechatronics, Electrical Engineering, Mechanical Engineering, or Industrial Engineering

Tools

FANUC controls

PLC systems

Job description

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Requirements

• Bachelor’s degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related field — or equivalent hands‑on experience
• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
• 5+ years of experience providing remote technical support within the machine tool industry
• Proven experience installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, including FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% during weekdays) and work independently in the field