CNC Field Service Engineer

Ellison Technologies, Inc.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Laptop

Gas expense coverage

Job summary

Ellison Technologies, Inc. is seeking a Field Service Technician based in Charlotte, NC, responsible for installations, maintenance, and service of CNC machining centers. The role requires excellent problem-solving skills and the ability to communicate effectively. Experience with mechanical, hydraulic, and electrical systems is essential, and familiarity with Swiss style machines is a plus. The company offers a supportive environment with opportunities for career growth and provides necessary tools for success.

Qualifications

• Experience installing, maintaining and/or repairing CNC machining centers.
• Developed repair skills focused on mechanical, hydraulic, and electrical systems.
• Experience working on Swiss style machines is beneficial.

Responsibilities

• Perform field service, installations, or PMs as required.
• Resolve customer issues, provide sales support, and some training.
• Communicate effectively with various people.
• Represent Ellison Technologies professionally and ethically.
• Take ownership of service cases and maintain customer records.

Skills

CNC machining centers

Repair skills

Mechanical systems

Hydraulic systems

Electrical systems

Swiss style machines

Job description

Overview

Latest Technology | Excellent Culture | Consistent Growth & Learning

In this role you will have the opportunity to work in the local region (this role can be located in the Carolinas or Virgina markets) with some of the latest technology and a myriad clients in an organization that supports their service technicians! (there are 12+ other members of the service team supporting the Southeast markets). We, of course, strive to limit travel, and the exact amount will depend on exactly where somebody lives (more can be discussed when we connect).

We provide a company vehicle, a company cell phone, a laptop, we take care of your gas, and try to get the reports and other things out of your way so you can focus on what you do best – work on top of the line machines and make your customers raving fans!

In sum, we truly do believe this not only a great place to work, but also the best place for our employees' careers to thrive and grow.

Responsibilities

Although not all inclusive, below are some more details:

Responsible for day to day field service. Including but not limited to: service, installations and/or preventive maintenance relative to the local market.

Essential Duties include:

• Perform field service, installations or PMs as required.
• Resolve customer issues and provide sales support and some training
• Communicate effectively with a variety of different people
• Represent Ellison Technologies professionally and ethically at all times, with all actions in line with business expectations.
• Take ownership of all service cases, projects, etc., and maintain all customer records and technical documentation.
• Other related duties as assigned.

Qualifications

Ideally someone with experience installing, maintaining and/or repairing, of CNC machining centers and CNC turning centers. With this experience we're looking for developed repair skills, focused on the mechanical, hydraulic and electrical aspects of your craft. Experience working on Swiss style machines is a great benefit of as well.

Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.