CNA Case Coordinator — Client Care & Scheduling

Senior Helpers Parent Account; Windsor (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Senior Helpers North West Hartford is seeking a compassionate, organized Certified Nursing Assistant to join as a Case Coordinator, bridging clients, families, caregivers and healthcare partners.

This full-time role combines office admin and on-site client assessment, with responsibilities for care planning, scheduling, records and service starts, all aimed at promoting safety, independence and quality of life at home.

Qualifications

• Valid CNA credential with no restrictions
• Valid driver's license and reliable transportation
• Experience in care, home-care or related client-facing environment
• Strong administrative and scheduling skills
• Excellent verbal and written communication
• Ability to conduct client visits and assessments per agency procedures
• Commitment to confidentiality and professional conduct
• Knowledge of HIPAA compliance is a plus

Responsibilities

• Conduct initial in-home client assessments and reassessments.
• Coordinate caregiver assignments based on client needs and caregiver availability.
• Maintain client records, care documentation and caregiver files.
• Respond to inquiries and gather preliminary client information; schedule assessments.
• Communicate with clients, families, caregivers and management.
• Represent Senior Helpers professionally during home visits and external interactions.

Skills

Compassion

Organization

Communication

Problem-solving

Risk awareness

Attention to detail

Teamwork

Adaptability

Professionalism

Education

Certified Nursing Assistant Credential (CNA)

Connecticut CNA licensure

Job description

Senior Helpers North West Hartford is seeking a compassionate, organized Certified Nursing Assistant to join as a Case Coordinator, bridging clients, families, caregivers and healthcare partners.

This full-time role combines office admin and on-site client assessment, with responsibilities for care planning, scheduling, records and service starts, all aimed at promoting safety, independence and quality of life at home.