Content Platform Operations Specialist

Localization Academy Inc.; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Localization Academy Inc. is seeking a Content Platform Operations Specialist to support day-to-day operations of digital content platforms and workflows across DAM, video, localization, and web content.

You will handle routine operational tasks, coordinate content and localization requests, perform quality assurance, support platform users, and maintain accurate platform data and documentation. Working within established processes and governance, you help ensure content and assets are accurate,

Qualifications

• 5+ years of experience supporting digital content, DAM, localization, or related digital operations.
• Familiarity with content management systems; experience with AEM is a plus.
• Familiarity with digital asset management platforms; experience with Bynder is a plus.
• Familiarity with translation or localization workflows and platforms; experience with TransPerfect GlobalLink is a plus.

Responsibilities

• Digital Asset & Content Operations: Manage daily intake, categorization, publishing readiness, and maintenance of digital assets, videos, and content across platforms, ensuring governance standards.
• Quality Assurance & Compliance Monitoring: Perform QA and user acceptance testing for assets, translated content, metadata, redirects, and web content; document issues and coordinate corrections.
• Taxonomy & Metadata Support: Apply taxonomy, metadata, and tagging standards; monitor for missing or inconsistent metadata and support remediation.
• Support Content Localization Operations: Coordinate translation requests and localization workflows between AEM and GlobalLink; monitor requests through completion and help resolve workflow issues.
• Platform Administration & User Management: Administer user access, permissions, and platform configurations; coordinate issue resolution with vendors and support teams.
• Workflow Execution & Migrations: Execute bulk uploads, content migrations, web redirects, and tickets; perform QA and audit checks before release.
• User Training, Enablement & Documentation: Maintain procedures, training materials, FAQs, and self-service docs; assist training sessions.
• Continuous Improvement & Reporting: Identify process improvements and monitor KPIs like asset quality and workflow performance.

Skills

Content Ops

AEM

DAM Platforms

Localization Workflows

Vendor Coordination

QA & Testing

Documentation

Multitasking

Tools

Adobe Experience Manager (AEM)

Bynder

GlobalLink

Brightcove

Job description

Role Summary

The Content Platform Operations Specialist supports the day-to-day operation of digital content platforms and workflows across digital asset management, video, localization, and web content. This role executes routine operational tasks, coordinates content and localization requests, performs quality assurance, supports platform users, and maintains accurate platform data and documentation.

Working within established processes, standards, and governance, the Specialist helps ensure digital content and assets are accurate, organized, accessible, and ready for use across digital channels.

Responsibilities & Tasks

• Digital Asset & Content Operations: Manage daily intake, categorization, publishing readiness, and maintenance of digital assets, videos, and content across Bynder, Brightcove, AEM and other platforms, ensuring compliance with established governance standards.
• Quality Assurance & Compliance Monitoring: Perform QA and user acceptance testing for digital assets, videos, translated content, metadata, redirects, web content, and platform enhancements. Document issues and coordinate corrections through established ticketing and workflow processes.
• Taxonomy & Metadata Support: Apply established taxonomy, metadata, and tagging standards across digital assets and content. Monitor for missing, inaccurate, or inconsistent metadata and support remediation to improve content quality and discoverability.
• Support Content Localization Operations: Coordinate and track translation requests and localization workflows between AEM and TransPerfect GlobalLink. Monitor requests through completion, perform operational quality checks, and help resolve workflow issues with internal teams and TransPerfect.
• Platform Administration & User Management: Administer user access, permissions, security roles, platform configurations, and routine maintenance activities for Bynder, GlobalLink, Brightcove, and AEM. Coordinate issue resolution with Digital Technology, business units, external vendors, and platform support teams.
• Workflow Execution & Migrations: Execute operational workflows, such as bulk uploads, content and asset migrations, web redirects, and support tickets, Perform required QA and audit checks before work is completed and released.
• User Training, Enablement, Adoption & Documentation: Support platform onboarding and user enablement by maintaining procedures, training materials, FAQs, and other self-service documentation. Assists with training sessions and provide day-to-day guidance to platform users.
• Continuous Improvement & Reporting: Identify process improvement opportunities and provide recommendations to platforms and strategy lead to enhance efficiency and user experience. Monitor platform adoption, asset quality metrics, workflow performance, translation activity, and operational KPIs.

Profile

• 5+ years of relevant experience supporting digital content, website, DAM, localization, or related digital operations.
• Familiarity with content management systems; experience with Adobe Experience Manager (AEM) is a plus.
• Familiarity with digital asset management platforms; experience with Bynder is a plus.
• Familiarity with translation or localization workflows and platforms; experience with TransPerfect GlobalLink is a plus.
• Experience coordinating tasks, requests, or workflows across multiple stakeholders.
• Strong attention to detail and ability to consistently follow documented processes and standards.
• Strong organizational skills with the ability to manage multiple operational requests and priorities.
• Comfortable identifying issues, documenting findings, coordinating follow-up and resolution through completion.
• Collaborative, service-oriented approach to supporting platform users and cross-functional teams.
• Interest in digital platforms, content operations, and learning new technologies.