CMS Support Specialist Intern

Morgan Street Holdings; Chicago, Northern (IL, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

tms is seeking a CMS Support Specialist Intern for Summer 2027 to join our Digital Delivery team in Chicago. The role emphasizes ticket triage, process improvement, and building scalable support workflows within a dynamic client environment.

Ideal candidates are rising juniors, seniors, or recent graduates with a 3.0+ GPA, strong communication skills, and proficiency in MS Office. The internship offers hands-on experience across multiple business units and a capstone project for presentation at

Qualifications

• Rising junior, senior, or recent graduate.
• GPA 3.0 or higher.
• Solutions-oriented with critical thinking and problem-solving skills.
• Strong interpersonal skills, enjoys building relationships and working with others.
• Excellent oral and written communication skills.
• Proficient in MS Office software (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills and attention to detail.
• Strong time and project management skills, comfortable juggling multiple tasks.

Responsibilities

• Meticulous ticket and issue triage.
• Contribute to growing support processes to shape project foundations.
• Establish a culture of continuous improvement and optimization.
• Identify areas for optimization and implement strategies to streamline workflows.
• Collaborate with cross-functional teams and clients on the project.

Skills

Critical thinking

Problem-solving

Interpersonal skills

Time management

Written communication

Oral communication

Relationship building

Proactive self-starter

Education

Pursuing undergraduate degree or recent graduate

Tools

MS Office

Job description

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CMS Support Specialist Intern

Reporting Location: Chicago - 345 North Morgan

$20/hr

Workplace Type: Hybrid

PROGRAM DATES

June2, 2027– August5, 2027

ABOUT US

tmsunites technology, marketing, andsourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly,we'rea place where you can achievegreat things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to beever-evolving.

tmsis a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

LIFE OF A TMS SUMMER INTERN

Here attms, we care about our people, and we want to help foster their skills into the best they can be. ThetmsSummer Internship Program aims to do just that. Each year, weseekto build an inclusive program that not only offers hands-on experience working with clients and cross-functional teams alike but also promotesnumerousnetworking and relationship building opportunities with industry leaders, mentors, and peers across the business.

As an intern, our programwill provide you with the unique opportunity to fully integrate yourself across the various business units and departments attms, while also focusing onteam-buildingandstrengths-building opportunities. Throughout the summer, as an intern attms, you will take part in real client projects and will work together with the othertmsinterns on a Capstone project, which will be “pitched” to the agency at program end. As an intern, you will alsohave the opportunity totake part in various panels, lunch & learns, and group activities, all centered on providing you with career tips, guidance, and best practices. Our goal is to helpfoster the minds ofour future – the talent that willultimately developand bring the freshest and most innovative ideas to life.

INTERNSHIP OPPORTUNITY

CMS Support Specialist Intern:

tmsis looking for a CMS Support Specialist Intern to join our growing team within our Digital Delivery operations for Summer 2027. The CMS Support Specialist Intern will help ensure the success of the project by contributing to the support framework.

Your primary responsibilities will include meticulous ticket and issue triage, and you will also contribute to growing support processes which will shape the foundation for the future of the project.

This role is about problem solving andestablishinga culture of continuous improvement.Your proactive approach will be instrumental inidentifyingareas for optimization and implementing strategies to streamline support workflows.

If you thrive in dynamic environments, possess a passion for marketing, technology and support excellence, and are eager to contribute to the success of a cutting-edge project, we invite you to join our team as a CMS Support Specialist Intern for the Summer!

SKILLS AND EXPERIENCE

Rising Junior, Senior,orRecent Graduate

GPA: 3.0 or higher

Solutions-orientedwithcritical thinking and problem-solving skills

Stronginterpersonal skills, enjoys building relationships and working with others

Proficient inMS Office software (Word, Excel, PowerPoint, Outlook)

Strong organizational skills and attention to detail

Strong time and project management skills, comfortable juggling multiple tasks

Excellent oral and written communication skills

Resourceful and a proactive self-starter

Hourly Rate: $20/hr

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company.We do not discriminateon the basis ofrace, religion, color, national origin, sex, gender, gender expression,sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please contact us to request accommodation.