CMMS Planner-Coordinator

Jones Lang LaSalle Incorporated; Wilmington (NC); Hybrid; USD 39,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a CMMS Planner Coordinator in Wilmington, NC. This hybrid, full-time role supports the Engineering Services team, coordinating preventive maintenance, asset management, and reactive work within a CMMS environment.

The ideal candidate has 5+ years in technical customer service, strong data and reporting skills, and can operate both on-site and remotely as schedules require.

Qualifications

• Minimum 5 years of customer service support in a technical setting.
• Proficiency with MS Word, Excel, and SharePoint; CMMS/work order systems experience.
• Strong data handling and written/oral communication skills.
• Able to work on-site and remotely per schedule.

Responsibilities

• Plan, schedule, and coordinate PM/RM and CMMS activities for multiple accounts.
• Provide operational and technical CMMS support with suppliers and field teams.
• Generate reports, track budgets, and ensure resource readiness for maintenance work.
• Balance workloads and ensure minimal disruption to client operations.

Skills

Customer service

Technical support

Data analysis

Remote work

Organizational skills

Tools

Corrigo Enterprise

Corrigo PRO

Corrigo Mobile

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Step into a pivotal role as our CMMS Planner Coordinator, where you'll be the operational backbone of our Engineering Services team by planning, scheduling, and coordinating all Preventive Maintenance (PM/RM), Asset Management System activities, and reactive maintenance operations. This position is essential to JLL's commitment to delivering seamless facility management services by ensuring maximum equipment reliability and uptime for our clients. You'll provide ongoing operational and technical support to our Computerized Maintenance Management System (CMMS), working directly with suppliers, field personnel, contractors, and customer stakeholders to schedule support for integrated facility managed accounts while minimizing disruption to operations. This is an excellent opportunity for detail-oriented professionals who excel at coordinating complex maintenance operations and ensuring that required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of maintenance resources.

What your day-to-day will look like:

Maintain an excellent working knowledge of the designated CMMS platform and provide consistent high-level support to field and back office technical processes to ensure seamless and timely service delivery to client operations. Manage server and system database operations to maintain high-level system operation and minimize operational impact, while developing and implementing automated operational data report generation to deliver performance analysis and performance projections. Support operational analysis of all engineering performance metrics and balance technician and contractor workloads to scheduled dates of completion, ensuring efficient resource utilization across all maintenance activities. Work with administrative software platform developers to ensure maximum utilization of system capabilities in meeting client expectations and development of improved capabilities, while providing ongoing CMMS system user training to ensure effective utilization by field and back office operations. Monitor financial completion steps tied to the CMMS system including proposals, quotes, satellite order systems, invoicing, and budgetary feeds to ensure accurate tracking and financial accountability. Manage CMMS hardware and software implementation processes on all added client portfolios, coordinating with suppliers to schedule support while ensuring no disruption to customer operations. Generate required customer reports and provide reporting based on client needs, ensuring applicable business information and work order data stored and maintained to support business decisions when needed.

Required Qualifications:

• Minimum 5 years of experience in customer service support within a technical environment with demonstrated ability to support field software implementation and building engineering operations.
• Proficiency in MS Word, Excel, and SharePoint with experience in CMMS work order and/or purchasing systems.
• Skills in managing data warehouses and mining performance data with outstanding written and oral communication skills.
• Capability to work both on-site and remotely by designated schedule with flexibility to support diverse operational needs.
• Strong organizational skills with the ability to identify, plan, estimate, organize, and schedule required resources prior to execution for efficient maintenance resource utilization.

Preferred Qualifications:

• Experience in directly supporting outside suppliers and on-site contractors in scheduling, site access, and flow of satisfactory completion processes for clients.
• High degree of customer service orientation for diverse groups including clients, local project and operational management, procurement and sourcing teams, and external contractors.
• Proficiency in Corrigo Enterprise, Corrigo PRO, Corrigo Customer Portal, and Corrigo Mobile applications.
• Proven track record of working closely with multiple business functions to support business goals and deliver exceptional client service.
• Experience in managing complex scheduling operations across multiple client portfolios while ensuring compliance with maintenance protocols and client expectations.

Location:

Hybrid (On-site and Remote by Designated Schedule) On-site – Wilmington, NC

Classification:

Non-exempt Hourly Full Time

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.