CMMS Account Manager

CBRE Group, Inc.; Raritan (NJ); On-site; USD 90,000 - 116,000; Full time

Job summary

CBRE Group, Inc. is seeking a CMMS Account Management Manager to oversee a mid-size team delivering client commitments within the Operations Management function. The role focuses on CMMS workflows, staff supervision, and coordinating resources for projects.

You will guide performance, conduct evaluations, manage client relationships, and ensure service levels meet contractual obligations. Knowledge of Maximo and MS Office is required, with a strong leadership and mentoring mindset.

Qualifications

• Bachelor's degree preferred with 3-5 years relevant experience
• Experience in staffing, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred
• Ability to guide the exchange of sensitive, complicated information, convey performance expectations and handle problems
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook)
• Extensive organizational skills with a strong inquisitive mindset
• Must have experience working with Maximo

Responsibilities

• Act as SME for all CMMS workflows, providing advanced technical guidance
• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching
• Coordinate and manage the team's daily activities; establish work schedules and cross-train staff
• Consult with leadership and client to define basic project requirements; investigate approaches and address risks
• Assist with coordinating resources to service projects and build operational plans
• Manage metrics and KPIs to ensure contractual and operational success and relationships with the client
• Monitor service levels and present findings to Senior Management
• Prioritize issues and tasks; act as liaison between end users and IT or software vendors; oversee system upgrades
• Mentor team members on CMMS best practices to increase adoption
• Lead CMMS integrations, upgrades, enhancements, roadmaps, and continuous improvement projects
• Manage client and project team expectations regarding scope and responsibilities
• Lead by example and model CBRE values; influence stakeholders to reach agreement
• Apply knowledge of own discipline and its integration with others
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues in existing systems and processes

Skills

Leadership

Staff supervision

Project management

MS Office

Maximo

Mentoring

Communication

Education

Bachelor's degree preferred

Tools

Maximo

MS Office

Job description

About the Role:

As a CBRE CMMS Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating stafffunctions and operations thatsupport the organization’s goals and strategies.

What You’ll Do:

• Act as the dedicated SubjectMatter Expert (SME) for all CMMS workflows, providing advanced technicalguidance to staff and stakeholders.

• Provideformalsupervisiontoemployees.Monitorthetraininganddevelopmentofstaff.Conductperformance evaluations and coaching. Oversee the recruiting and hiringof new employees.

• Coordinateandmanagetheteam'sdailyactivities.Establishworkschedules,assigntasks,andcross-trainstaff. Set and track staff and department deadlines. Mentor andcoach as needed.

• Consultwithleadership and client todefinebasicprojectrequirements.Investigatevariousapproachestoattain end results. Inform theorganization of potential risks and implement action plans to address them.

• Assistwiththecoordinationofresourcesneededtoserviceprojectsandbuildstrategicoperationalplans.

• Responsibleforthemanagementof metrics andKeyPerformance Indicators to ensure contractual and operational success and manage relationshipswiththeclient.

• Monitorservicelevelperformancetoensureclientservicelevelsaremetandexceeded.PresentfindingstoSr. Management.

• Prioritizeopenissuesandtasks,workingcloselywithbothinternalandclientcross-functionalteams.Serveasapoint of contact for key systems and processes for projects. Serve as theprimary liaison between end users and IT or external software vendors to managesystem upgrades, feature requests, and root-cause analysis for recurringfailures. Training, onboarding, and ongoing account support.

• Mentoring team members on CMMSsystem best practices to increase organization-wide adoption and proficiency.

• Lead CMMS integrations,upgrades, enhancements, roadmaps, and continuous improvement projects.

• Manageexpectationsoftheclientandprojectteamregardingthescopeofworkandresponsibilities.daily performance and ongoing deliveryagainst contractual obligations

• LeadbyexampleandmodelbehaviorsthatareconsistentwithCBRERISEvalues.Influencepartiesofshared interests to reach an agreement.

• Applyknowledgeofowndisciplineandhowowndisciplineintegrateswithotherstoachieveteamanddepartmental objectives.

• Identify,troubleshoot,andresolveday-to-dayandmoderatelycomplexissueswhichmayormaynotbeevident in existing systems and processes.

What You’ll Need:

• Bachelor'sDegreepreferredwith3-5yearsofrelevantexperience.Inlieuofadegree,acombinationof experience and education will beconsidered.

• Experienceintheareasofstaffing,selection,training,development,coaching,mentoring,measuring,appraising, and rewarding performance and retention preferred.

• Abilitytoguidetheexchangeofsensitive,complicated,anddifficultinformation,conveyperformanceexpectations and handle problems.

• Leadershipskillstomotivateteamimpactonquality,efficiency,andeffectivenessofthejobdisciplineand department.

• In-depthknowledgeofMicrosoftOfficeproducts.ExamplesincludeWord,Excel,Outlook,etc.

• Extensiveorganizationalskillswithastronginquisitivemindset.

• Must have experience workingwith Maximo.

Applicant AI Use Disclosure

We value human interactionto understand each candidate's unique experience, skills, and aspirations. Wedo not use artificial intelligence (AI) tools to make hiring decisions, and weask that candidates disclose any use of AI in the application and interviewprocess.

Disclaimers: Applicants must be currently authorized towork in the United States without the need for visa sponsorship now or in thefuture.

Why CBRE?

When you join CBRE, youbecome part of the global leader in commercial real estate services andinvestment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values — respect, integrity,service and excellence — and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the CMMS Account Manager is $90,000 annually and the maximum salary for the CMMS Account Manager is $116,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affimative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)