CMDB-Driven ITSM Specialist (ServiceNow)

Voya Financial; Boston (MA); On-site; USD 71,090 - 118,500; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial in Boston, MA, seeks an experienced Configuration Management specialist to own CMDB governance and ITSM data accuracy across the enterprise. You’ll implement policies, monitor health, and partner with CI owners and service teams to maintain reliable configuration data.

The role requires 4+ years in ITSM, ServiceNow expertise, and strong collaboration. You’ll contribute to reporting, process improvement, and use Excel and BI tools. Salary ranges from $71,090 to $118,500 USD.

Qualifications

• 4+ years’ experience in an ITSM role is required.

Responsibilities

• Implements the Configuration Management policy and standards.
• Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
• Develops and facilitates configuration management standard operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).
• Fulfills Service Catalog requests for CMDB changes approved by the CI Owner.
• Monitors and escalates any variation from the CMDB data model.
• Develops, executes, and reports results for all annual CI accuracy certifications.
• Updates Knowledge Base articles as needed.
• Primary communication and operational conduit to CI Owners of all CI classes.
• Engages with Incident Management on request to review configuration modeling during an incident.
• Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.

Skills

ITSM

ServiceNow

CSDM

CI Discovery

Collaboration

Excel

Process Improvement

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related field

Tools

ServiceNow

Job description

Voya Financial in Boston, MA, seeks an experienced Configuration Management specialist to own CMDB governance and ITSM data accuracy across the enterprise. You’ll implement policies, monitor health, and partner with CI owners and service teams to maintain reliable configuration data.

The role requires 4+ years in ITSM, ServiceNow expertise, and strong collaboration. You’ll contribute to reporting, process improvement, and use Excel and BI tools. Salary ranges from $71,090 to $118,500 USD.