CMDB Data Quality Analyst — ServiceNow & ITSM

Sony Pictures Entertainment; Culver City (CA); On-site; USD 85,000 - 106,000; Full time

Job summary

Sony Pictures Entertainment is seeking an Analyst – IT Configuration Management Database (CMDB) to maintain enterprise CMDB data, governance, and quality. You will work with application, infrastructure, and other technology teams to ensure accurate Configuration Items, ownership, and lifecycle data, supporting ITSM processes.

The role emphasizes CMDB administration, data quality remediation, CI onboarding, and collaboration with CI owners to resolve data issues and maintain trusted configuration

Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience.
• 2–3 years of experience in IT Service Management, Configuration Management, IT Operations, IT Asset Management, or related tech.
• Experience with ServiceNow CMDB or similar ITSM/CMDB platform.
• Understanding of CI concepts, relationships, lifecycle, and data-quality principles.

Responsibilities

• CMDB Administration: create, update, validate, and maintain Configuration Items and attributes.
• CI onboarding, ownership changes, lifecycle updates, and decommissioning.
• Review CMDB data for completeness and accuracy; remediation of data quality issues.
• Assist with CI certification, reconciliation, and data-quality activities.
• Maintain relationships between applications, infrastructure, cloud resources, and business services.
• Collaborate with CI owners and teams to resolve data-quality issues.
• Ensure CMDB records reflect approved changes.

Skills

CMDB administration

Data quality

ITSM

ServiceNow

CI lifecycle

Data governance

Stakeholder coordination

Problem solving

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow CMDB

Job description

Sony Pictures Entertainment is seeking an Analyst – IT Configuration Management Database (CMDB) to maintain enterprise CMDB data, governance, and quality. You will work with application, infrastructure, and other technology teams to ensure accurate Configuration Items, ownership, and lifecycle data, supporting ITSM processes.

The role emphasizes CMDB administration, data quality remediation, CI onboarding, and collaboration with CI owners to resolve data issues and maintain trusted configuration