Analyst, IT Configuration Management Database

Sony Pictures Entertainment, Inc; Culver City (CA); On-site; USD 85,000 - 106,000; Full time

Benefits offered by this job

Annual incentive

Comprehensive benefits

Job summary

Sony Pictures Entertainment is seeking an Analyst for IT Configuration Management Database (CMDB) governance and data quality. The role focuses on accurate CI data, relationships, ownership, and lifecycle status, working with Application and Infrastructure teams to sustain reliable configuration data and enable ITSM processes.

Responsibilities include CMDB item management, data quality remediation, and collaboration with CI owners; experience with ServiceNow CMDB is preferred.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience.
• Strong attention to detail and analytical ability with problem-solving skills.
• Good written and verbal communication skills; ability to collaborate with technical teams and stakeholders.

Responsibilities

• Create, update, validate, and maintain Configuration Items and related attributes in the CMDB; manage CI onboarding, ownership changes, lifecycle updates, and decommissioning.
• Support discovery, integrations, imports, and reconciliation to maintain CMDB data; review exceptions and coordinate remediation.

Skills

Attention to detail

Analytical thinking

Problem-solving

Communication skills

Collaboration

Education

Bachelor’s degree in IT/CS/IS or related field

Tools

ServiceNow CMDB

Job description

The Analyst – IT Configuration Management Database (CMDB) supports the day-to-day maintenance, data quality, and governance of the enterprise CMDB. The role is responsible for ensuring Configuration Items (CIs), attributes, ownership information, lifecycle status, and relationships are accurate, complete, and maintained in accordance with established Configuration Management standards and ITSM practices. The Analyst works with Application, Infrastructure, and other technology teams to maintain reliable configuration data and support operational and service management processes.

Key Responsibilities

CMDB Administration & Data Quality

Create, update, validate, and maintain Configuration Items and related attributes in the CMDB. Support CI onboarding, modification, ownership changes, lifecycle updates, and decommissioning. Review CMDB data for completeness, accuracy, duplicates, stale records, and missing information. Assist with CI certification, reconciliation, and data-quality remediation activities. Maintain and validate relationships between applications, infrastructure, cloud resources, and business services. Work with CI owners and technical teams to resolve data-quality issues. Ensure CMDB records are updated following approved infrastructure or application changes.

Discovery, Reporting & ITSM Support

Support automated discovery, integrations, imports, and reconciliation activities used to maintain CMDB data. Review discovery and integration exceptions and coordinate remediation with appropriate teams. Prepare basic CMDB reports, dashboards, and data-quality metrics. Support related ITSM processes such as Incident, Problem, Change, and Asset Management by providing accurate CI information. Assist with audit, governance, and compliance requests related to CMDB data. Maintain CMDB procedures, work instructions, and supporting documentation. Identify opportunities to improve data quality, process consistency, and automation.

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience.
• 2–3 years of experience in IT Service Management, Configuration Management, IT Operations, IT Asset Management, or a related technology function.
• Experience working with ServiceNow CMDB or a comparable ITSM/CMDB platform.
• Basic understanding of Configuration Items, CI relationships, lifecycle management, and CMDB data-quality principles.
• General knowledge of enterprise technologies, including applications, servers, networks, databases, and cloud environments.
• Strong attention to detail, analytical ability, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to collaborate effectively with technical teams and business stakeholders.

Preferred Qualifications

• ITIL 3 or 4 Foundation certification.
• ServiceNow training or certification.
• Familiarity with ServiceNow CMDB, Discovery, Service Mapping, or CSDM.
• Basic knowledge of cloud platforms such as AWS, Azure, or Oracle Cloud.
• Experience with reporting, data analysis, or reconciliation activities.

Key Competencies

• CMDB and Configuration Management fundamentals
• Data accuracy and quality control
• Analytical and critical thinking skills
• Attention to detail
• Documentation and reporting
• Stakeholder coordination
• Process discipline
• Continuous improvement

Success Measures

• Improved CMDB data accuracy and completeness.
• Reduction in duplicate, stale, and incomplete CI records.
• Timely completion of CI updates and certification activities.
• Improved accuracy of CI relationships and ownership information.
• Timely resolution of CMDB data-quality issues.
• Effective support of ITSM, audit, and governance activities.

The anticipated base salary for this position is $84,800-$106,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics. SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law. Sony Pictures does not allow audio recording, video recording or use of AI note-taking tools during interviews. Please be aware these tools may be enabled as a default and can be difficult to disable once the interview has started, so we recommend you check your device and disable these tools prior to the start of your interview. If recording or the use of the tools occurs during the interview and cannot be promptly turned off or disabled, the interviewer may end the interview. To request an accommodation for purposes of participating in the hiring process, you may contact us at [e-mail].

Hi, we’re Sony Pictures Entertainment

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