Analyst, IT Configuration Management Database

Sonypictures; Culver City (CA); On-site; USD 85,000 - 106,000; Full time

Benefits offered by this job

Annual incentive

Comprehensive benefits

Job summary

Sony Pictures Entertainment in Culver City seeks an Analyst – IT Configuration Management Database (CMDB) to manage CI data, relationships, and lifecycle in the CMDB.

You will partner with Application and Infrastructure teams to ensure data quality, support ITSM processes, and contribute to audits and governance.

The base salary ranges from 84,800 to 106,000 USD, with potential incentive and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent relevant experience in IT disciplines.
• 2–3 years in ITSM/Configuration Management or related field.
• Experience with ServiceNow CMDB or similar platforms.
• Understanding CI concepts, relationships, lifecycle, and data quality.
• Knowledge of cloud environments and enterprise technologies.

Responsibilities

• CMDB administration, data quality, and lifecycle maintenance of Configuration Items.
• Onboard, modify, and decommission CIs with ownership changes.
• Review data for accuracy, duplicates and missing information.
• Support discovery, integrations, imports, and reconciliation.
• Prepare CMDB reports, dashboards, and data-quality metrics.
• Support ITSM processes (Incident, Problem, Change, Asset) with CI data.

Skills

Attention to detail

Analytical thinking

Communication skills

Collaboration with stakeholders

Education

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field

Tools

ServiceNow CMDB

Job description

The Analyst – IT Configuration Management Database (CMDB) supports the day-to-day maintenance, data quality, and governance of the enterprise CMDB.

The role is responsible for ensuring Configuration Items (CIs), attributes, ownership information, lifecycle status, and relationships are accurate, complete, and maintained in accordance with established Configuration Management standards and ITSM practices.

The Analyst works with Application, Infrastructure, and other technology teams to maintain reliable configuration data and support operational and service management processes.

Key Responsibilities

• CMDB Administration & Data Quality
  • Create, update, validate, and maintain Configuration Items and related attributes in the CMDB.
  • Support CI onboarding, modification, ownership changes, lifecycle updates, and decommissioning.
  • Review CMDB data for completeness, accuracy, duplicates, stale records, and missing information.
  • Assist with CI certification, reconciliation, and data-quality remediation activities.
  • Maintain and validate relationships between applications, infrastructure, cloud resources, and business services.
  • Work with CI owners and technical teams to resolve data-quality issues.
  • Ensure CMDB records are updated following approved infrastructure or application changes.
• Discovery, Reporting & ITSM Support
  • Support automated discovery, integrations, imports, and reconciliation activities used to maintain CMDB data.
  • Review discovery and integration exceptions and coordinate remediation with appropriate teams.
  • Prepare basic CMDB reports, dashboards, and data-quality metrics.
  • Support related ITSM processes such as Incident, Problem, Change, and Asset Management by providing accurate CI information.
  • Assist with audit, governance, and compliance requests related to CMDB data.
  • Maintain CMDB procedures, work instructions, and supporting documentation.
  • Identify opportunities to improve data quality, process consistency, and automation.

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience.
• 2–3 years of experience in IT Service Management, Configuration Management, IT Operations, IT Asset Management, or a related technology function.
• Experience working with ServiceNow CMDB or a comparable ITSM/CMDB platform.
• Basic understanding of Configuration Items, CI relationships, lifecycle management, and CMDB data-quality principles.
• General knowledge of enterprise technologies, including applications, servers, networks, databases, and cloud environments.
• Strong attention to detail, analytical ability, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to collaborate effectively with technical teams and business stakeholders.

Preferred Qualifications

• ITIL 3 or 4 Foundation certification.
• ServiceNow training or certification.
• Familiarity with ServiceNow CMDB, Discovery, Service Mapping, or CSDM.
• Basic knowledge of cloud platforms such as AWS, Azure, or Oracle Cloud.
• Experience with reporting, data analysis, or reconciliation activities.

Key Competencies

• CMDB and Configuration Management fundamentals
• Data accuracy and quality control
• Analytical and critical thinking skills
• Attention to detail
• Documentation and reporting
• Stakeholder coordination
• Process discipline
• Continuous improvement

Success Measures

Success in this role will be measured by:

• Improved CMDB data accuracy and completeness.
• Reduction in duplicate, stale, and incomplete CI records.
• Timely completion of CI updates and certification activities.
• Improved accuracy of CI relationships and ownership information.
• Timely resolution of CMDB data-quality issues.
• Effective support of ITSM, audit, and governance activities.

The anticipated base salary for this position is $84,800-$106,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law.

To request an accommodation for purposes of participating in the hiring process, you may contact us at [e-mail].