ServiceNow Product Owner

Phase2 Technology; Riverdale Park (MD); On-site; USD 78,000 - 176,000; Full time

Job summary

Booz Allen Hamilton in the United States is seeking a ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions within an agile ITSM environment.

You will translate mission needs into user stories, collaborate with stakeholders, work with developers and Scrum Masters, govern the platform, deliver training, manage change, and monitor usage to drive continuous improvement.

Qualifications

• 3+ years of experience in Agile or Scrum environments.
• 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics
• Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations
• Experience leading training sessions or managing change initiatives
• Experience with ITIL best practices
• Knowledge of ServiceNow modules, including ITSM or ITOM
• Ability to manage backlogs and work with development teams
• Active TS/SCI clearance; willingness to take a polygraph exam
• HS diploma or GED with 7+ years of IT project experience, or Associate's degree with 5+ years, or Bachelor's degree with 3+ years
• Ability to obtain DoD 8570.01-M IAT II Certification within 30 days of start date

Responsibilities

• Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team.
• Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements and define success criteria.
• Work with developers, testers, and Scrum Masters in Agile ceremonies to ensure timely delivery of features and enhancements.
• Support ServiceNow governance by enforcing standards and maintaining configuration integrity.
• Develop and deliver user training, documentation, and internal communications.
• Lead change management for new ServiceNow releases or capability rollouts.
• Monitor platform usage and analyze metrics to drive continuous improvement.

Skills

Agile methodologies

Requirements gathering

ServiceNow

Stakeholder management

Change management

Training delivery

TS/SCI clearance

Backlog management

Education

HS diploma or GED

Associate's degree

Bachelor's degree

Tools

ServiceNow ITSM

ServiceNow ITOM

Job description

Job Number: R0240883

ServiceNow Product Owner

The Opportunity:

We are seeking a skilled and mission-driven ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management (ITSM) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management.

What You'll Do:

• Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals.

• Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy.

• Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements.

• Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity.

• Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization.

• Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered.

• Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives.

You Have:

• 3+ years of experience working in Agile or Scrum environments

• 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics

• Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations

• Experience leading training sessions or managing change initiatives

• Experience with ITIL best practices

• Knowledge of ServiceNow modules, including suites such as ITSM or ITOM

• Ability to manage backlogs and work with development teams

• Active TS/SCI clearance; willingness to take a polygraph exam

• HS diploma or GED and 7+ years of experience supporting IT projects and activities, Associate's degree and 5+ years of experience supporting IT projects and activities, or Bachelor's degree and 3+ years of experience supporting IT projects and activities

• Ability to obtain a DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification within 30 days of start date

Nice If You Have:

• Experience in a government, defense, or high-security environment

• Experience integrating ServiceNow with other enterprise systems

• Knowledge of platform performance monitoring and analytics

• Possession of excellent communication, collaboration, and stakeholder management skills

• Bachelor's degree in IT, CS, or a related field

• ITIL 4 Certification

• ServiceNow Certifications such as Certified System Administrator or Certified Implementation Specialist Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.