ServiceNow Configuration Manager, Mid

Booz Allen Hamilton; Tampa (FL); On-site; USD 55,000 - 126,000; Full time

Job summary

Booz Allen Hamilton is seeking a ServiceNow Configuration Manager, Mid, to enhance government IT infrastructure via CMDB governance and ServiceNow platform configuration.

You will lead CMDB health, CI lifecycle, and data quality initiatives, collaborating with service owners and change teams to ensure accurate relationships and documented baselines. This role requires TS/SCI and hands-on CMDB experience.

Qualifications

• 6+ years of IT experience.
• 2+ years of ServiceNow CMDB experience.
• Experience applying CSDM to model business services, application services, and supporting infrastructure.
• Experience leading change and configuration management (CCB), CI baselines, and impact analysis.
• Experience with on-premises or air-gapped ServiceNow deployments.
• Knowledge of ServiceNow CMDB fundamentals: CI classes, relationships, IRE, CMDB Health, and Discovery.
• Ability to document processes clearly and communicate data quality status to technical and non-technical stakeholders.
• TS/SCI clearance
• HS diploma or GED

Responsibilities

• Maintain CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement.
• Monitor and improve CMDB Health metrics such as completeness, compliance, correctness, staleness, orphaned CIs, and duplicates.
• Investigate and remediate data quality defects, driving root-cause fixes at the source.
• Align CI classes and relationships to the ServiceNow CSDM across foundation, design, management, and technical services domains.
• Partner with service owners to model business services, application services, and supporting infrastructure.
• Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations and import sets.
• Reconcile authoritative data from multiple sources into a single trusted CI record.
• Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations.
• Partner with the change management process to ensure CI relationships and impact analysis are accurate before changes are approved.
• Produce and maintain configuration management documentation, work instructions, and SOPs.
• Support Authority to Operate (ATO) and RMF activities by ensuring CMDB records reflect the accredited system boundary.
• Provide CI and dependency data supporting audit, inventory, and compliance reporting.

Skills

IT experience

ServiceNow CMDB

CSDM modelling

Change & configuration management

CI baselines & impact analysis

ServiceNow deployments

ServiceNow CMDB fundamentals

Documentation & stakeholder comms

TS/SCI clearance

HS diploma or GED

Education

Bachelor’s degree

HS diploma or GED

Tools

ServiceNow CMDB

CSA / CIS-Discovery / CIS-ITOM

Job description

ServiceNow Configuration Manager, Mid

The Opportunity:
Your combination of people skills and technical knowledge makes you the team hero, solving oneproblem after another. What if you could use those skills to improve the technology supporting the government? We’re looking for a Configuration Manager who specializes in ServiceNow platform configuration and maintenance.

You’ll helpclients overcome tough challenges through monitoring and performance management. Your knowledge will bevital as you identify problem areas and opportunities for improvement in a mission-critical network. Yourcommunication skills will come in handy as you turn metrics into information and articulate their meaning.

What You’ll Do:

As a ServiceNow Configuration Manager on our team, you’ll:

• Maintain and enforce CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement.
• Monitor and improve CMDB Health metrics such as completeness, compliance, correctness, staleness, orphaned CIs, and duplicates, using ServiceNow CMDB Health dashboards.
• Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record.
• Align CI classes and relationships to the ServiceNow Common Service Data Model (CSDM) across foundation, design, management, and technical services domains.
• Partner with service owners to model business services, application services, and their supporting infrastructure.
• Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations and import sets.
• Reconcile authoritative data from multiple sources into a single trusted CI record.
• Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations.
• Partner with the change management process to ensure CI relationships and impact analysis are accurate before changes are approved.
• Produce and maintain configuration management documentation, work instructions, and standard operating procedures.
• Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary.
• Provide CI and dependency data supporting audit, inventory, and compliance reporting.

Join us. The world can’t wait.

You Have:

• 6+ years of experience in IT
• 2+ years of experience working directly with the ServiceNow CMDB
• Experience applying CSDM to model business services, application services, and supporting infrastructure
• Experience leading change and configuration management, CCB activities, CI baselines, and impact analysis
• Experience with on-premises or air-gapped ServiceNow deployments
• Knowledge of ServiceNow CMDB fundamentals, including CI classes, relationships, IRE, CMDB Health, and Discovery
• Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders
• TS/SCI clearance
• HS diploma or GED

Nice If You Have:

• Experience with ITAM, SAM, and HAM, and the relationship between assets and CIs
• Knowledge of the CSDM and service mapping concepts
• Possession of strong analytical skills, for data quality investigation and remediation, driving issues to root cause
• Bachelor’s degree
• ITIL 4 Foundation Certification
• ServiceNow Certifications such as CSA, CIS-Discovery, or CIS-ITOM Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements foraccess to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.