Clubhouse Program Director: Leadership & Operations

HERO House NW; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

HERO House Seattle seeks a Program Director to lead the Clubhouse operations in alignment with HERO House NW standards. You will guide daily programming, staff supervision, and member engagement to foster recovery-oriented outcomes.

In this role, you will build partnerships, ensure regulatory compliance, manage budgets, and oversee reporting to senior leadership. Travel to conferences and regional events may be required to advance the program.

Qualifications

• Bachelor’s degree in psychology, sociology, social work, human services, or related field.
• Minimum of four years of experience working with individuals living with serious mental illness or psychiatric disabilities.
• Supervisory or management experience preferred.
• Valid Washington State driver’s license and ability to meet driving requirements.
• Ability to complete background checks.
• Proficiency with Microsoft Word and standard workplace technology.

Responsibilities

• Lead and manage daily Clubhouse operations and ensure alignment with Clubhouse International Standards.
• Hire, onboard, train, supervise, and evaluate staff; support professional development.
• Foster member engagement, employment education, housing, outreach, and recovery-oriented services.
• Develop partnerships with members, staff, and community partners to strengthen the Clubhouse.
• Ensure compliance with funding contracts, regulations, and program standards.
• Manage budgeting, expenditures, and resource stewardship.
• Coordinate scheduling, travel for conferences and events, and adapt to program needs.

Skills

Effective communication

Staff leadership

Relationship building

Recovery-oriented approach

Facilitation

Teamwork

Problem solving

Multitasking

Project planning

Initiative

Change management

Professional boundaries

Confidentiality

Policy compliance

Member participation

Travel willingness

Education

Bachelor's degree in psychology, sociology, social work, human services, or related field

Master's degree in psychology, social work, counseling, nonprofit management, or related field

Tools

Microsoft Word

Job description

HERO House Seattle seeks a Program Director to lead the Clubhouse operations in alignment with HERO House NW standards. You will guide daily programming, staff supervision, and member engagement to foster recovery-oriented outcomes.

In this role, you will build partnerships, ensure regulatory compliance, manage budgets, and oversee reporting to senior leadership. Travel to conferences and regional events may be required to advance the program.