Program Director HERO House NW · Seattle, WA

QuickCruit, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

HERO House NW is seeking a Program Director to lead HERO House Seattle in alignment with Clubhouse International Standards. The role requires overseeing daily operations, developing procedures, and fostering a recovery-oriented clubhouse culture with strong community partnerships.

The Director will collaborate with the CEO, CPO, and stakeholders to identify improvements, guide strategy, and ensure compliant operations while promoting member participation and hope.

Qualifications

• The role leads overall Clubhouse operations and adheres to Clubhouse International Standards.
• Requires guiding staff and members to deliver Work-Ordered Day services.
• Needs collaboration with leadership and community partners to strengthen program quality.

Responsibilities

• Hire, onboard, supervise, evaluate and develop Program Generalists per HERO House NW policies.
• Provide coaching and professional development to staff and ensure meaningful member engagement across services.

Skills

Leadership

Staff management

Program development

Strategic planning

Job description

# Program DirectorHERO House NW · Seattle, WATailor My ResumeStart free. No credit card.### About the JobPrimary Job FunctionsThe Program Director is responsible for the overall leadership, operation, and development of HERO House Seattle in alignment with the mission of HERO House NW and the Standards for Clubhouse Model of Psychiatric Rehabilitation established by Clubhouse International.Leadership and Clubhouse Operations* Uphold and advance the mission, goals, objectives, values, and policies of HERO House Seattle and HERO House NW.* Provide leadership and direction for the daily operation of the Clubhouse consistent with Clubhouse International Standards.* Develop, implement, and maintain operational procedures that support effective Clubhouse programming.* Maintain current knowledge of and ensure compliance with HERO House NW organizational policies and procedures.* Promote a Clubhouse culture centered on meaningful relationships, member participation, recovery, choice, hope, opportunity, and community.* Ensure Clubhouse operations actively reflect the Standards for Clubhouse Model of Psychiatric Rehabilitation.* Work collaboratively with the CEO, CPO, staff, members, community partners, and other stakeholders to strengthen and develop the Clubhouse.* Identify opportunities for program improvement, growth, member engagement, and community partnerships.* Participate in meetings, trainings, conferences, and professional development activities as appropriate.* Represent HERO House Seattle with community partners and local, state, national, and Clubhouse-related organizations.### Staff Leadership and Development* Hire, onboard, train, supervise, evaluate, develop, and, when necessary, discipline or terminate Program Generalists in accordance with HERO House NW policies.* Provide staff with clear expectations, regular feedback, coaching, and opportunities for professional development.* Ensure Program Generalists effectively support members in the Work-Ordered Day, employment, education, outreach, housing, community support, advocacy, social/recreational opportunities, and other Clubhouse services.