Clubhouse Operations Director — Premier Member Experience

Genesis Distribution; Washington (District of Columbia); Presencial; USD 95.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & vision coverage

401(k) retirement plan

Continuing education support

Descripción de la vacante

The Sulgrave Club in Washington, DC is seeking a Clubhouse Operations leader to oversee front-of-house, dining services, banquets, guest rooms, and related departments. You will drive member experience, service standards, and operational excellence across all outlets.

You will provide strategic direction with the Executive Chef and management team, manage budgets, benchmark performance, and lead a visible, client-focused hospitality operation that serves a prestigious membership.

Formación

• Minimum 5-7 years of progressive leadership experience in a private club, luxury hotel, resort, or comparable hospitality environment.
• Extensive knowledge of formal food and beverage service, preparation, presentation, and dining operations.
• Proven success leading high-performing teams and delivering exceptional member and guest experiences.
• TIPS Certification, ServSafe Manager Certification, and ABRA/ABCA Manager License preferred.
• Excellent verbal and written communication skills.
• Experience leading and motivating diverse, multicultural, and tenured workforces.

Responsabilidades

• Manage the overall operation of the Club House, with a primary emphasis on Food & Beverage programs and member experience.
• Provide direct leadership and oversight for all front-of-house operations, including Dining Services, Banquets, Front Office, Guest Rooms, Housekeeping, Valet, Engineering, Security, and Information Technology.
• Maintain a highly visible presence throughout the Club and actively engage with members, guests, and staff.
• Ensure exceptional service standards are consistently delivered across all Club operations.
• Address member concerns, service opportunities, and feedback with professionalism, urgency, and diplomacy.
• Monitor Club facilities to ensure the highest standards of cleanliness, presentation, maintenance, safety, and operational excellence.
• Serve as Manager-on-Duty as scheduled and oversee the monthly MOD schedule in collaboration with the management team.
• Manage all aspects of Club operations in the absence of the General Manager/COO.
• Provide strategic leadership for all food and beverage operations, working closely with the Executive Chef and management team.
• Increase service quality standards and continuously enhance the member dining experience.
• Develop, implement, and monitor policies, procedures, and service standards for all food and beverage outlets.
• Oversee beverage programming, service standardization, and operational best practices.
• Ensure all standard operating procedures related to revenue generation, inventory management, and cost control are established, maintained, and consistently followed.
• Monitor operational performance and implement improvements that elevate member satisfaction and service delivery.
• Develop annual operating budgets for assigned departments and revenue-producing outlets.
• Monitor departmental financial performance and take corrective action as necessary to achieve budget goals.
• Oversee revenues, labor costs, operating expenses, and departmental profitability.
• Identify opportunities for revenue growth, operational efficiencies, and cost savings while maintaining exceptional service standards.
• Assist with capital planning and long-range operational forecasting.

Conocimientos

Leadership

F&B Management

Staff Development

Communication

Hospitality Operations

Microsoft Office

Herramientas

Microsoft Office Suite

Descripción del empleo

The Sulgrave Club in Washington, DC is seeking a Clubhouse Operations leader to oversee front-of-house, dining services, banquets, guest rooms, and related departments. You will drive member experience, service standards, and operational excellence across all outlets.

You will provide strategic direction with the Executive Chef and management team, manage budgets, benchmark performance, and lead a visible, client-focused hospitality operation that serves a prestigious membership.