Club House Manager

Genesis Distribution; Washington (District of Columbia); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage

401(k) retirement plan

Continuing education support

Job summary

The Sulgrave Club in Washington, DC is seeking a Clubhouse Operations leader to oversee front-of-house, dining services, banquets, guest rooms, and related departments. You will drive member experience, service standards, and operational excellence across all outlets.

You will provide strategic direction with the Executive Chef and management team, manage budgets, benchmark performance, and lead a visible, client-focused hospitality operation that serves a prestigious membership.

Qualifications

• Minimum 5-7 years of progressive leadership experience in a private club, luxury hotel, resort, or comparable hospitality environment.
• Extensive knowledge of formal food and beverage service, preparation, presentation, and dining operations.
• Proven success leading high-performing teams and delivering exceptional member and guest experiences.
• TIPS Certification, ServSafe Manager Certification, and ABRA/ABCA Manager License preferred.
• Excellent verbal and written communication skills.
• Experience leading and motivating diverse, multicultural, and tenured workforces.

Responsibilities

• Manage the overall operation of the Club House, with a primary emphasis on Food & Beverage programs and member experience.
• Provide direct leadership and oversight for all front-of-house operations, including Dining Services, Banquets, Front Office, Guest Rooms, Housekeeping, Valet, Engineering, Security, and Information Technology.
• Maintain a highly visible presence throughout the Club and actively engage with members, guests, and staff.
• Ensure exceptional service standards are consistently delivered across all Club operations.
• Address member concerns, service opportunities, and feedback with professionalism, urgency, and diplomacy.
• Monitor Club facilities to ensure the highest standards of cleanliness, presentation, maintenance, safety, and operational excellence.
• Serve as Manager-on-Duty as scheduled and oversee the monthly MOD schedule in collaboration with the management team.
• Manage all aspects of Club operations in the absence of the General Manager/COO.
• Provide strategic leadership for all food and beverage operations, working closely with the Executive Chef and management team.
• Increase service quality standards and continuously enhance the member dining experience.
• Develop, implement, and monitor policies, procedures, and service standards for all food and beverage outlets.
• Oversee beverage programming, service standardization, and operational best practices.
• Ensure all standard operating procedures related to revenue generation, inventory management, and cost control are established, maintained, and consistently followed.
• Monitor operational performance and implement improvements that elevate member satisfaction and service delivery.
• Develop annual operating budgets for assigned departments and revenue-producing outlets.
• Monitor departmental financial performance and take corrective action as necessary to achieve budget goals.
• Oversee revenues, labor costs, operating expenses, and departmental profitability.
• Identify opportunities for revenue growth, operational efficiencies, and cost savings while maintaining exceptional service standards.
• Assist with capital planning and long-range operational forecasting.

Skills

Leadership

F&B Management

Staff Development

Communication

Hospitality Operations

Microsoft Office

Tools

Microsoft Office Suite

Job description

1801 Massachusetts Ave NW
Washington, DC 20036-1804

Unique Club/Facility Details

The Sulgrave Club was established in 1932 and is one of the United States premiere ladies clubs with membership of 1,200. The Club functions as a private boutique hotel, featuring seven overnight rooms, multiple fine dining rooms, a library,a private terrace, a spectacular ballroom and additional parlor/sitting rooms. The mansion, also known as the Wadsworth House, is a registered landmark with the National Trust for Historic Preservation.

The club is openseven days a week September through June. (Although the Club is closed to the membership in July and August, Management works an abbreviated schedule on dedicated projects.)

Club is open 7 days per week, 10 months per year.

Age of Club:94

Number of Members:1200

Average Age of Members:62

Gross Dollar Volume:$7,500,000.00

This club uses CMAA's General Manager/Chief Operating Officer Concept.

Dining Facilities

• 1 Formal Dining Room that seats 60

Members and guests, and reciprocal club members enjoy breakfast, lunch, dinner, afternoon tea, and brunch in a lovely setting. Our culinary team offers creative, delicious, seasonal menus that incorporate local produce and showcase artisanal vendors in the city.

Date Posted

6/15/2026

Job Description

Clubhouse Operations Leadership

• Manage the overall operation of the Club House, with a primary emphasis on Food & Beverage programs and member experience.
• Provide direct leadership and oversight for all front-of-house operations, including Dining Services, Banquets, Front Office, Guest Rooms, Housekeeping, Valet, Engineering, Security, and Information Technology.
• Maintain a highly visible presence throughout the Club and actively engage with members, guests, and staff.
• Ensure exceptional service standards are consistently delivered across all Club operations.
• Address member concerns, service opportunities, and feedback with professionalism, urgency, and diplomacy.
• Monitor Club facilities to ensure the highest standards of cleanliness, presentation, maintenance, safety, and operational excellence.
• Serve as Manager-on-Duty as scheduled and oversee the monthly MOD schedule in collaboration with the management team.
• Manage all aspects of Club operations in the absence of the General Manager/COO.
• Provide strategic leadership for all food and beverage operations, working closely with the Executive Chef and management team.
• Increase service quality standards and continuously enhance the member dining experience.
• Develop, implement, and monitor policies, procedures, and service standards for all food and beverage outlets.
• Oversee beverage programming, service standardization, and operational best practices.
• Ensure all standard operating procedures related to revenue generation, inventory management, and cost control are established, maintained, and consistently followed.
• Monitor operational performance and implement improvements that elevate member satisfaction and service delivery.
• Develop annual operating budgets for assigned departments and revenue-producing outlets.
• Monitor departmental financial performance and take corrective action as necessary to achieve budget goals.
• Oversee revenues, labor costs, operating expenses, and departmental profitability.
• Identify opportunities for revenue growth, operational efficiencies, and cost savings while maintaining exceptional service standards.
• Assist with capital planning and long-range operational forecasting.

Team Development & Human Resources

• Create a culture of teamwork, accountability, and service excellence throughout the Club.
• Manage the long-range staffing needs of assigned departments.
• Partner with Human Resources and department leaders to recruit, develop, and retain exceptional talent.
• Plan and oversee professional development and training initiatives for all staff, including department heads.
• Ensure effective onboarding and orientation programs for all new employees.
• Conduct coaching, performance evaluations, and succession planning efforts.
• Foster a positive workplace culture built on trust, respect, collaboration, and continuous improvement.

Compliance, Safety & Risk Management

• Maintain and coordinate all required District of Columbia regulatory inspections, licenses, and compliance requirements, including but not limited to:
  • Elevator inspections
  • Alcohol Beverage and Cannabis Administration (ABCA/ABRA) licensing
  • CPR certifications
  • Fire extinguisher inspections and maintenance
  • Safety and emergency preparedness requirements
• Ensure compliance with all local, state, and federal regulations governing Club operations.
• Partner with Security, Engineering, and departmental leaders to maintain a safe environment for members, guests, and employees.
• Serve as the Club's primary liaison for information technology systems and cybersecurity initiatives.
• Coordinate with third-party IT service providers and managed security partners.
• Oversee operational technology including telecommunications systems, printers, software platforms, and network infrastructure.
• Manage Club-related administrative programs, forms, and online platforms to ensure accuracy and efficiency.

Governance & Strategic Leadership

• Attend monthly House & Grounds Committee meetings and other committee meetings as assigned.
• Support Board committees, strategic initiatives, and special projects.
• Work collaboratively with department heads on cross-functional projects assigned by the General Manager/COO.
• Maintain regular communication with the General Manager/COO regarding operational performance, challenges, and opportunities.
• Assist in implementing Club policies, procedures, and strategic priorities.

Candidate Qualifications

• Minimum of 5-7 years of progressive leadership experience in a private club, luxury hotel, resort, or comparable hospitality environment.
• Extensive knowledge of formal food and beverage service, preparation, presentation, and dining operations.
• Proven success leading high-performing teams and delivering exceptional member and guest experiences.
• TIPS Certification, ServSafe Manager Certification, and ABRA/ABCA Manager License preferred.
• Excellent verbal and written communication skills.
• Experience leading and motivating diverse, multicultural, and tenured workforces.
• Professional maturity, integrity, sound judgment, and discretion.
• A visible, approachable, and engaging leadership style with a positive and professional demeanor.
• Strong proficiency in Microsoft Office Suite and comfort utilizing emerging technologies, operational software systems, and AI-enabled tools.

Leadership Attributes

The ideal candidate is a service-driven leader who is highly visible, member-focused, and passionate about hospitality. They possess exceptional interpersonal skills, foster collaboration across departments, and lead with professionalism, warmth, accountability, and integrity. This individual consistently inspires their team, anticipates member needs, and creates an environment where both members and employees feel valued and supported.

Date Position Available

August 1, 2026

Salary Range

$95,000.00 to $119,999.00

Other Benefits

The Club will offer a highly competitive compensation package based on experience.

• Comprehensive medical, dental, vision and life insurance coverage.
• Competitive paid time off and vacation program.
• Participation in the Club's 401(k) retirement savings plan.
• Professional dues, continuing education allowance and support for approved industry-related development opportunities and customary executive benefits.