CLUBHOUSE - GAME ROOM ATTENDANT

City of Ardmore; Ardmore (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Ardmore seeks a friendly Clubhouse Game Room Attendant to deliver exceptional customer service at our family entertainment center. You will greet guests, demonstrate game use, handle cash, and keep areas clean and safe.

Responsibilities include resolving guest concerns, maintaining machines, enforcing rules, and providing a positive experience. A high school diploma or GED is desirable; CPR certification and a valid driver’s license are required.

Qualifications

• High school diploma or GED desirable.
• Experience in customer service a plus.
• Valid Driver's License.
• CPR certified.

Responsibilities

• Greet customers and provide friendly service
• Demonstrate use of games and/or merchandise
• Keep redemption area stocked and clean; hand out prizes
• Maintain knowledge of current sales and promotions
• Perform tasks such as opening and closing cash registers, counting money, coupons and vouchers, and balancing cash drawers
• Clean games, shelves, floor, counters, and tables
• Resolve guest complaints in a timely, professional manner
• Maintain game area; ensure games are working properly and make minor repairs to games
• Respond quickly, efficiently, and professionally to any emergency situations; complete necessary paperwork and notify manager on duty
• Enforce all rules and regulations promptly and professionally; notify the appropriate professional on duty staff member of inappropriate behavior of facility users
• Provide excellent customer experience through strong customer skills
• Maintain a safe, clean, and secure environment for all guests and staff
• All other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Professionalism

Education

High school diploma or GED

Job description

The Clubhouse Game Room Attendant, employed by Ardmore Parks and Recreation, is responsible for delivering excellence customer service by greeting guests and addressing their needs. This Family Entertainment Center has party rooms/treehouses, arcade area with plush, full commercial kitchen, soft play area, inside and outside dining area, miniature golf, go karts, Water Wars, zip line, challenge course and area for seasonal ice rink.

• Greet customers and provide friendly service
• Demonstrate use of games and/or merchandise
• Keep redemption area stocked and clean; hand out prizes
• Maintain knowledge of current sales and promotions
• Perform tasks such as opening and closing cash registers, counting money, coupons and vouchers, and balancing cash drawers
• Clean games, shelves, floor, counters, and tables
• Resolve guest complaints in a timely, professional manner
• Maintain game area; ensure games are working properly and make minor repairs to games
• Respond quickly, efficiently, and professionally to any emergency situations; complete necessary paperwork and notify manager on duty
• Enforce all rules and regulations promptly and professionally; notify the appropriate professional on duty staff member of inappropriate behavior of facility users
• Provide excellent customer experience through strong customer skills
• Maintain a safe, clean, and secure environment for all guests and staff
• All other duties as assigned.

Education and Experience:

• High school diploma or GED desirable
• Experience in customer service a plus

Certificates and Licenses:

• Valid Driver's License
• CPR certified

Knowledge and Skills:

• Ability to multi-task in a fast-paced environment
• Possess excellent customer service and strong communication skills
• Ability to enthusiastically interact with others
• Must be professional internally and externally, energetic, self-motivated, and motivational with a positive attitude
• Must display adaptability, flexibility, and general enthusiasm for The Clubhouse

Physical Job Requirements:

• Physical Activities
• None
• Under 1/3
• To
• 2/3
• Over
• 2/3
• Physical Activities
• None
• Under 1/3
• To
• 2/3
• Over
• 2/3
• Stand
• x
• Lift up to 50 pounds
• x
• Walk
• x
• Work Indoors
• x
• Sit
• x
• Work Outdoors
• x
• Use hands to finger,
• Handle, or feel
• x
• Normal Vision with or without corrective lenses
• Moderate to High Noise Level
• Climb or balance
• x
• Stoop, kneel, crouch, or crawl
• x
• Talk or hear
• x
• Taste or Smell
• x

Conditions of Employment:

• Subject to post offer, pre-employment drug screen
• Subject to post offer, pre-employment fit for duty examination
• Subject to post offer, pre-employment criminal background check
• Must be at least 16 years of age

Performance Measurements:

• Policies and procedures relevant to Parks and Recreation are understood, followed, and modeled for other employees.
• Effective relations exist with co-workers as well as with the public and complaints are resolved in a timely manner.
• The City’s professional reputation is maintained.

This is a Safety Sensitive position:

This job has been classified as a “safety sensitive” position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. In this position, you will be subject to drug and alcohol testing, which might include random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a Medical Marijuana license will not excuse you from the testing process, or the consequences of testing positive for Marijuana.

AN EQUAL OPPORTUNITY EMPLOYER