Arcade Associate

Round One Entertainment; Vancouver (WA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

1 hour to play arcade games per week

90 minutes of bowling per week (shoes)

1 hour karaoke/billiards per week

50% discount on food items per shift

1 complimentary beverage per shift

Job summary

Round One Entertainment is seeking Customer Service Associates for its Amusement Department. If you enjoy video games, bowling, or karaoke and flourish in a lively, guest-focused setting, you might be the right fit.

Applicants must have a High School Diploma or GED, and alcohol-handling staff must be 21+. Open availability is preferred, with a background in hospitality or retail valued for success in this role.

Qualifications

• High School diploma and 1–2 years of experience in a hospitality or retail environment.
• Demonstrated customer service skills and friendly demeanor.
• Comfort with a fast-paced entertainment environment.

Responsibilities

• Engage customers during shifts to determine needs and ensure satisfaction.
• Maintain inventory levels for amusement games.
• Keep games and counters clean and visually appealing for guests.
• Respond promptly and politely to guest requests with a friendly attitude.
• Answer phone calls for general inquiries and direct as needed.

Skills

Customer service

Hospitality experience

Phone handling

Education

High School Diploma or GED

Job description

Round One Entertainment is looking to hire Customer Service Associates for our Amusement Department.

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire.

Please note you MUST have a High School Diploma or GED to apply.

Please note that any staff handling alcohol must be at least 21 years or older.

Open availability is preferred.

Benefits:

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

Essential Duties:

• During assigned shifts engage customers to determine whether their needs are met.
• Maintain inventory levels in amusement games.
• Maintain games and counters clean and visibly attractive to customers’ eyes.
• Respond responsively, and politely with a friendly demeanor to customers’ requests.
• Answers phone calls for all general inquiries.
• Performs special projects and other miscellaneous duties as assigned by management.

Non-Essential Duties:

• Conducts alcohol and age restriction control by company policies.
• Conducts lost and found procedures according to company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:

• High School diploma and a minimum of one to two years of experience in a hospitality or retail environment.

Work Environment:

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle, feel, and reach with hands and arms.
• Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.