Game Room Guest Experience Specialist

City of Ardmore; Ardmore (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Ardmore seeks a friendly Clubhouse Game Room Attendant to deliver exceptional customer service at our family entertainment center. You will greet guests, demonstrate game use, handle cash, and keep areas clean and safe.

Responsibilities include resolving guest concerns, maintaining machines, enforcing rules, and providing a positive experience. A high school diploma or GED is desirable; CPR certification and a valid driver’s license are required.

Qualifications

• High school diploma or GED desirable.
• Experience in customer service a plus.
• Valid Driver's License.
• CPR certified.

Responsibilities

• Greet customers and provide friendly service
• Demonstrate use of games and/or merchandise
• Keep redemption area stocked and clean; hand out prizes
• Maintain knowledge of current sales and promotions
• Perform tasks such as opening and closing cash registers, counting money, coupons and vouchers, and balancing cash drawers
• Clean games, shelves, floor, counters, and tables
• Resolve guest complaints in a timely, professional manner
• Maintain game area; ensure games are working properly and make minor repairs to games
• Respond quickly, efficiently, and professionally to any emergency situations; complete necessary paperwork and notify manager on duty
• Enforce all rules and regulations promptly and professionally; notify the appropriate professional on duty staff member of inappropriate behavior of facility users
• Provide excellent customer experience through strong customer skills
• Maintain a safe, clean, and secure environment for all guests and staff
• All other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Professionalism

Education

High school diploma or GED

Job description

City of Ardmore seeks a friendly Clubhouse Game Room Attendant to deliver exceptional customer service at our family entertainment center. You will greet guests, demonstrate game use, handle cash, and keep areas clean and safe.

Responsibilities include resolving guest concerns, maintaining machines, enforcing rules, and providing a positive experience. A high school diploma or GED is desirable; CPR certification and a valid driver’s license are required.