Club Supervisor: Elevate Guest Experience & Lead Team

Delaware North; Detroit (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

401(k) with company match

Job summary

Delaware North Sportservice at Little Caesars Arena in Detroit, MI is hiring seasonal Club Supervisors to oversee food service and hospitality operations and deliver an exceptional guest experience during events.

You will train and supervise associates, manage event set-ups, ensure sanitation and alcohol service compliance, and address guest concerns while maintaining stock and cleanliness throughout the venue.

Qualifications

• Minimum of 6 months to 1 year of service experience in hospitality industry.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
• Basic math skills; ability to accurately account for cash and inventory.
• Ability to work nights and weekends.
• Ability to work all Red Wings, Pistons games and concerts.

Responsibilities

• Train and supervise associates and observe job performance.
• Ensure associates properly set up events for guests; conduct walk-through to check for any issues.
• Ensure all food presentations and displays meet company standards.
• Ensure responsible alcohol service and report any violations and that staff is adhering to company policies for alcohol.
• Resolve guest complaints, with the assistance of the department manager.
• Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensure replacement stock is ordered.
• Ensure all sanitation practices are used and Department of Health guidelines are followed.

Skills

Leadership

Communication

Cash handling

Math skills

Availability

Event attendance

Job description

Delaware North Sportservice at Little Caesars Arena in Detroit, MI is hiring seasonal Club Supervisors to oversee food service and hospitality operations and deliver an exceptional guest experience during events.

You will train and supervise associates, manage event set-ups, ensure sanitation and alcohol service compliance, and address guest concerns while maintaining stock and cleanliness throughout the venue.