Club Services Coordinator

VMCH; Ballwin (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Flexible, family-friendly culture

Wellbeing initiatives

Parental leave

Employee Assistance Program

Health insurance discounts

Fitness Passport

Job summary

VMCH seeks a Club Services Coordinator to build an inclusive, vibrant community for residents. You will plan, coordinate and deliver engaging club services that reflect residents' interests and wellbeing.

You will promote new and existing services, drive participation, and collaborate with care teams to tailor offerings to individual needs, sustaining quality of life for older adults.

Qualifications

• Must understand person-centred care and the needs of older people, including dementia.
• Excellent communication and interpersonal skills required.
• Ability to build positive relationships with diverse stakeholders.

Responsibilities

• Create a warm, welcoming resident experience and coordinate club services activities.
• Promote and grow uptake of services that enhance quality of life.
• Coordinate day-to-day delivery of programs, including scheduling and resources.
• Work with care teams to align lifestyle programs with individual resident needs.
• Manage external vendors to ensure high-quality service delivery.

Skills

Aged care experience

Hospitality

Customer experience

Sales

Education

Aged care qualification

Tools

CRM software

Job description

About the Role

As the Club Services Coordinator, you will play a key role in creating an inclusive and vibrant community for our residents.

Working closely with our internal teams, you will coordinate and deliver engaging club services programs and services that reflect the interests and preferences of our residents, You will be proactively promoting available services, identifying opportunities to increase participation and driving sustainable service uptake that enhances the overall resident experience.

This is a diverse role that combines customer experience, lifestyle coordination and the development of new service offerings, with strong relationship management being key to success.

It’s the people at VMCH that bring the positives.

About VMCH:

VMCH is a Catholic, for-purpose organisation providing aged care, disability services, retirement living, home care, specialist education and affordable housing across Victoria. With more than 100 years of experience, our workforce of 4,000+ employees and 440 volunteers deliver services to more than 11,000 people. Guided by our values of Love, Joy, Courage and Hospitality, we are committed to helping people live their best lives and creating genuine places of belonging for all.

What You'll Be Doing

• Create a warm, welcoming and person-centred experience for residents, families and visitors.
• Plan, coordinate and deliver engaging club services programs and activities that promote wellbeing, connection and inclusion.
• Promote and grow the uptake of new and existing service offerings that enhance residents' quality of life, wellbeing and overall experience.
• Support residents and families to understand and access available services and programs.
• Identify opportunities to improve service offerings, participation and the overall resident experience.
• Coordinate the day-to-day delivery of programs and services, including scheduling, logistics and resources.
• Work collaboratively with care and clinical teams to ensure lifestyle programs complement residents' individual needs and care plans.
• Manage relationships with external vendors and service providers to support high-quality service delivery.

About You

You are a people-focused person who genuinely thrives on customers experience.

Your will have a strong background working with elderly residents, understanding their needs and be able to deliver on services. Most importantly, you bring a positive attitude, excellent interpersonal skills and a genuine desire to make a difference in the lives of older people.

You will bring:

• Experience in aged care, hospitality, customer experience, sales or a related role.
• An understanding of person-centred care and the needs of older people, including people living with dementia.
• A customer-focused and commercially minded approach, with the confidence to promote and grow service offerings in a way that is aligned with residents' needs.
• Excellent communication and interpersonal skills.
• The ability to build positive relationships with a diverse range of people and stakeholders.
• Strong organisational and coordination skills, with excellent attention to detail.
• The ability to work collaboratively across multidisciplinary teams.

Above all, you are compassionate, respectful and engaging, with a genuine commitment to supporting dignity, choice, independence and quality of life.

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary package (with potential for increased take-home pay)
• Flexible, family friendly workplace culture
• Wellbeing initiatives and paid parental leave
• Employee Assistance Program (EAP) for you and close family members, with confidential counselling if ever needed
• Discounts on private health insurance, school holiday programs and car hire
• Enjoy access to Fitness Passport, helping you and your family stay active with discounted entry to hundreds of fitness and recreation venues.

Advertised: 22 Sep 2026 8:00 PM AUS Eastern Standard Time
Applications close: 23 Oct 2026 11:30 PM AUS Eastern Daylight Time

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