Club Services Attendant

Bay Clubs Company, LLC; Novato (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Club Services Attendant to provide exceptional service to golf guests. In this dynamic role, you will ensure that all guests are welcomed warmly and introduced to the course and facilities, while maintaining the cleanliness of the golf cart fleet. Your ability to communicate effectively and manage time will be crucial in ensuring a smooth and enjoyable experience for all players. This full-time position offers an exciting opportunity to be part of a vibrant team in the hospitality sector, where your contributions will be valued and recognized.

Qualifications

• Entry-level position requiring strong customer service and communication skills.
• Must be attentive and able to manage time effectively.

Responsibilities

• Ensure timely introduction of guests to the course and facilities.
• Maintain cleanliness of golf carts and assist guests with their needs.
• Communicate effectively with staff and guests to enhance their experience.

Skills

Customer Service

Communication

Time Management

Attention to Detail

Education

High School Diploma

Job description

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General Summary
The Club Service Attendant is a non-exempt position whose primary responsibility is to ensure that golf guests are appropriately introduced to the course and facilities, and that all rounds begin in a timely manner. In addition, this position will assist in the cleanliness and upkeep of the golf cart fleet and facilities, as well as the driving range, equipment and facilities.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Cart Attendant Functions

• Provide enthusiastic and professional service to all guests
• Assist with (un)loading of golf bags out of cars and into golf carts
• Maintain and exhibit knowledge of the property, golf course and etiquette
• Inform players of the course local rules and regulations
• Inform guests of any peculiarities of the course or facilities
• Ensure that all players start in the correct order, and maintain that order and pace while on the course
• Ensure that all players tee off on time and at the correct tee
• Keep records of all rounds played, as well as cart usage
• Ensure all players have receipts that are turned in at the start of play
• Communicate with the Golf Shop and the ranger regarding the status of the tee times
• At the end of the day collect, organize and submit all records of play, including receipts and tee sheets
• Clean clubs for members and guests upon completion of round, as well as do the same for the rental equipment
• Wash and maintain golf cart fleet, including beverage cart
• Transport carts from cart shelter to the cart staging area outside of the golf shop
• Ensure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice and sand
• Empty trash in and around the golf facilities
• Clean the shoe station of loose grass clippings
• Sweep and clean around the clubhouse and the outdoor grounds
• Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Schedule varies and may require weekend and holiday hours, days and evenings

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, and guests.
• Promote harmonious relations among members, staff, and the community at-large.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings and required trainings.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

Corporate Goals & Objectives

• Promote the company’s safety goals and actively work towards ensuring a safe working environment.
• Ensure compliance with company policies and procedures.
• Make professional development a consistent priority.
• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality