Membership Development Specialist

The Ned City of London Sales; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company Paid Life

401k matching

Paid time off

Complimentary meals

Learning and development programs

Exclusive hotel stay/dining rates

Employee assistance program

Job summary

The Ned Washington DC is seeking a Membership Development Specialist to be the face of Ned’s Club for prospective members, building relationships, hosting events, and promoting Ned’s Club membership.

Reporting to the Head of Membership, you will drive acquisition, manage tours, maintain Salesforce records, contribute to reports, and collaborate with Club teams to ensure a seamless member experience.

Qualifications

• Must have proven relationship-building and sales experience.
• Able to leverage data to drive performance and reporting.
• Target-driven with strong communication and time management.

Responsibilities

• Support membership acquisition goals and schedules tours.
• Oversee follow-up and provide a personalized experience for prospective members.
• Maintain Salesforce records and compile weekly activity reports.
• Coordinate events and partner outreach to grow membership.

Skills

Relationship building

Sales / business development

Data-driven / analytics

Proactive / responsive

Target-driven

Job description

Are you a great salesperson and passionate about hospitality? Our Membership Development Specialist is the face of Ned’s Club to all prospective members. Building relationships, networking, hosting events, and promoting our Ned’s Club membership has to offer is all in a day’s work.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Membership Development Specialist

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to be opening a Ned’s Club in the US capital, our fourth and newest location. Ned’s Club Washington is our first Club only property, with access exclusive to our global members.

The property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-store building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

Reporting to the Head of Membership you will:

• Support the Membership Development team in achieving monthly membership acquisition goals.
• Schedule Club tours, oversee follow-up and provide a personalized experience for prospective applicants and members throughout the process, in addition to giving tours as needed.
• Manage prospective member and member correspondence through case log in Salesforce, ensuring communications are polished, timely, personalized and reflective of the Ned’s Club experience.
• Maintain accurate and up-to-date prospect and membership information in Salesforce and other tracking mechanisms including activity, follow-ups, applications and next steps.
• Maintain and update Weekly Membership Activity and Global Communications reports, ensuring information is accurate and delivered in a timely manner.
• Support the planning and execution of membership acquisition events, including Membership Committee dinners, by managing invitations, guest lists, RSVPs, BEOs, attendance and follow-up.
• Coordinate the Membership Development calendar and key priorities, ensuring the team remains aligned and prepared for upcoming events, deadlines and initiatives.
• Maintain, update and as needed create, pitch decks, SOPs and other departmental documents.
• Assist in developing relationships with local businesses, organizations, cultural institutions and other community partners that can contribute to the value of the Club and its membership.
• Represent Ned’s Club at select events and networking opportunities that support membership development and community engagement.
• Work collaboratively with Membership, Private Events, Food & Beverage and other Club teams to ensure a seamless experience for prospective and existing members.
• Exercise a high degree of discretion and confidentiality when handling sensitive personal and professional information, particularly when working with high-profile prospective and existing members.
• Contribute to a positive, collaborative team environment and support the broader goals and priorities of the Membership Development department.
• Travel as required for Club business, including events and networking opportunities.

What you can bring to the role:

• Impeccable relationship building skills allowing you to generate new membership and build loyalty and retention in our Ned’s Club membership community
• A commercial mindset, always with your finger on the pulse of market trends and competition, and using data to evaluate performance and inform strategy
• This is a target driven role, so you’ll have sales or business development background
• You will be strategic and results driven, with an analytical brain to deliver the reporting required
• You bring a proactive and responsive approach and can comfortably cope in a fast-paced environment

What can The Ned give you?

• Salary of up to $75,000/year
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stay and dining, exclusive rates for your family and friends for hotel stays.
• Paid time off
• 401k matching
• Employee assistance program – advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be able to obtain to work in the US to be considered for this role.

#lovethened