Restaurant Host

The Ned & Ned's Club; Washington (Washington County); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company Paid Life

Paid Time Off

401k Matching

Complimentary Meals

Learning & Development

Hotel Stay Discounts

Employee Assistance Program

Job summary

The Ned & Ned’s Club in Washington DC seeks a friendly Restaurant Host who will greet members and guests, help them settle in, and set the tone for an exceptional visit. You will build rapport, handle reservation queries, and coordinate with the membership team to tailor the experience.

You’ll be the smiling face that ensures discreet, high-quality service in a prestigious club environment, including handling phone and email communications and supporting the team through busy shifts.

Qualifications

• Exceptional hospitality and guest service mindset.
• Ability to welcome and settle members and guests warmly.
• Strong communication and interpersonal skills.
• Discretion and respect for privacy in a high-profile environment.

Responsibilities

• Be part of a team welcoming and settling members and guests, setting the tone for the visit.
• Handle member reservations requests and inquiries.
• Collaborate with membership relations to deliver outstanding experiences.
• Build rapport with members and learn preferences for personalized service.
• Provide information about guests to help teams surprise and delight.
• Assist with phone and email communications to ensure excellent member experiences.

Skills

Rapport building

Hospitality

Customer service

Calm under pressure

Job description

Our Ned’s Club members expect the most exclusive service across our restaurant and bars. Our Restaurant Hosts are the team of smiling faces providing a warm welcome and getting our members and their guests settled in.

Building rapport with the members is crucial for this role, as the first point of contact in the Club you and your teammates will set the tone for the rest of the experience by providing an excellent welcome and farewell.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Restaurant Host

Who We Are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW. The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-story building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

Reporting into the Head Host and as a key part of our club operations team you will:

• Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit
• Handle members requests and queries regarding their reservations
• Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority
• Build rapport with members over time, learning their preferences and what makes for an amazing experience – storing their preferences in our reservation system
• Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality
• Assist with phone call and email communication for exceptional member experiences

What you can bring to the role:

• Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
• As the smiling face that greets every member and guest to our Club spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• This can be a high-pressure role, so a calm demeanor and ability to defuse situations and turn them into a positive is extremely valuable
• In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable
• Able to work PM shifts starting at 3:00 PM to 12:00 AM or 1:00 AM
• Able to work flexible shifts to include: weekdays, weekends and holidays
• Able to stand for long periods of time to include entire shift
• Able to lift, pull, push a minimum of 35 pounds

What The Ned can give you:

• Salary of $22.00/hour
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant when the Club opens
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
• Paid time off
• 401k matching
• Employee assistance program - advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to work in the US to be considered for this role.

OUR DOORS ARE YOURS TO OPEN

Ned's Club is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.

#lovethened