Club Reception

The Ned; Washington; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k matching

Paid time off

Complimentary meals

Learning & development programs

Hotel and dining discounts

Job summary

The Ned’s Club Washington, DC seeks a Club Receptionist to lead warm, polished arrivals and departures, ensuring seamless check-ins and thoughtful farewells for members and guests. You will collaborate with Membership, Security, and F&B teams to deliver a personalized club experience.

Ideal candidates will be natural hosts with exceptional communication, organizational skills, and discretion, able to multitask in a fast-paced environment, with flexibility for evenings, weekends, and holidays.

Qualifications

• Experience in hospitality reception preferred.
• Excellent communication and guest-service skills.
• Ability to multitask in a fast-paced environment.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Lead day-to-day arrival and departure experience with warm Ned’s welcome and seamless check-ins/outs.
• Resolve guest concerns with grace and deliver memorable experiences.
• Collaborate with Membership, Security, and F&B teams to ensure a personalized club journey.
• Communicate VIP arrivals and member information to relevant teams.
• Build rapport with members by learning preferences and personalizing experiences.
• Enforce club policies with discretion and professionalism.
• Assist with coat checks and secure storage of belongings.
• Answer calls promptly and provide accurate information.
• Respond to member queries with timely, detailed responses.
• Support additional duties as assigned by Club Reception Manager or Head of Membership.
• Activate and issue membership cards; prepare induction bags for new members.
• Handle restaurant reservations when needed.
• Monitor Founder’s mobile during absence of Concierge team.
• Create and manage Founder and VIP passes; maintain Lost & Found and Bag Check trackers.

Skills

Hospitality

Guest services

Communication

Multitasking

Discretion

Flexibility

Job description

At Ned’s Club Washington, DC, reception is the heartbeat of the Club, the first welcome, the final farewell, and everything in between. As a Club Receptionist at Ned’s Club, you are a natural host, detail-driven, and effortlessly polished, ensuring every member and guest feels instantly at home. You will be a key part of the daily reception operation, delivering seamless arrivals, intuitive service, and memorable moments that define the Ned’s experience.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Club Receptionist

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to open a Ned’s Club in 2025 in the US capital, our fourth and newest location.

The property…

Ned’s Club Washington, DC is a members’ club set over three floors of a neoclassical-style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a rooftop terrace and loft restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founders Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

Reporting into the Club Reception Manager, and as part of the daily reception operation, you will:

• Lead the day-to-day arrival and departure experience, offering a warm Ned’s welcome on arrival and a thoughtful farewell on departure, while ensuring every check-in is seamless, efficient, and effortlessly polished for our members and guests.
• Champion outstanding hospitality by resolving concerns with grace, answering questions confidently, and delivering consistently memorable experiences
• Collaborate closely with Membership, including the Founders Concierge, as well as Security, and Food & Beverage teams to ensure a seamless, personalized journey throughout the Club
• Communicate VIP arrivals and pertinent member and guest information to relevant teams, anticipating needs before they arise
• Build meaningful rapport with members and guests by learning their preferences and personalizing their experience over time
• Enforce Club policies with confidence, discretion, and professionalism
• Assist with coat check and the secure storage of members’ and guests’ belongings
• Answer incoming calls promptly, providing accurate and helpful information
• Respond to member queries via case log with exceptional attention to detail and timeliness
• Support additional duties as assigned by the Club Reception Manager or Head of Membership

Additional Responsibilities:

You will also play an integral role in the wider Club operation, including:

• Activating and issuing membership cards and preparing induction bags for new members
• Managing restaurant reservations when required
• Monitoring the Founder’s mobile phone in the absence of the Founder’s Concierge team
• Creating and handling Founder and VIP guest passes with discretion
• Maintaining accurate Lost & Found and Bag Check trackers
• Conducting regular walkthroughs of the Club spaces, including both lobbies, ensuring Ned’s standards are impeccably upheld - furniture thoughtfully arranged, The Architect neatly presented and well stocked, and all areas maintained in a polished, welcoming condition
• Monitoring the reception environment closely and promptly report any maintenance or housekeeping needs in Knowcross to ensure swift resolution.
• Managing Attendium check-ins during private events
• Attending daily line-ups when requested and reporting key information back to the team
• Assisting with additional shift coverage when needed due to call-outs or peak periods

What you can bring to the role:

• A natural host with a warm, polished, and confident presence
• Exceptional communication skills and a genuine passion for hospitality
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Discretion, professionalism, and an intuitive approach to service
• Flexibility to work evenings, weekends, and holidays as required

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Long periods of standing.
• Fast-paced movements are occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

What The Ned can give you:

• Salary of $26.00/hour
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
• Paid time off
• 401k matching
• Employee assistance program - advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program

is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to work in the US to be considered for this role.

#lovethened