Club Pickup & Shopper Experience Lead

Sam's Club; San Diego (CA); On-site; USD 33,062 - 42,705; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Job summary

Sam’s Club in San Diego, CA is seeking a dynamic leader to support club operations and supervise associates. You will assign duties, coach staff, and ensure member service standards are met to resolve issues per company guidelines.

You will oversee ecommerce programs such as Club Pick Up and Ship From Club, monitor customer feedback, and escalate unresolved problems to management. The role emphasizes safety, teamwork, and a commitment to a positive member experience.

Qualifications

• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates by assigning duties and providing guidance.
• Oversee ecommerce programs (Club Pick Up, Ship From Club) and resolve customer complaints.
• Maintain safety and operational standards at the club, including pickup processes and customer service excellence.

Skills

Customer service

Supervision

Team collaboration

Job description

Sam’s Club in San Diego, CA is seeking a dynamic leader to support club operations and supervise associates. You will assign duties, coach staff, and ensure member service standards are met to resolve issues per company guidelines.

You will oversee ecommerce programs such as Club Pick Up and Ship From Club, monitor customer feedback, and escalate unresolved problems to management. The role emphasizes safety, teamwork, and a commitment to a positive member experience.