Club Pickup & Ecommerce Lead

Sam's Club; Grand Blanc (MI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education benefit

Job summary

Sam's Club in Grand Blanc, MI is seeking a hands-on supervisor to assist management in leading store associates across multiple areas. The role includes overseeing Club Pickup operations, resolving member issues, and ensuring accurate order fulfillment while maintaining store standards.

You will train and support associates, monitor safety, and contribute to process improvements. The position emphasizes customer service excellence and adherence to company policies.

Qualifications

• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates by assigning duties and providing direction
• Oversee ecommerce programs (Club Pick Up, Ship From Club) and resolve customer feedback and issues
• Execute Club Pickup plan, ensure orders are fulfilled, and maintain CPU performance metrics
• Provide member service, locate merchandise, assist with self-service tech and purchases
• Maintain sales floor and merchandise presentation, handle claims/returns, signage, pricing and shrink control
• Lead teams, train associates, monitor performance, and drive process improvements to meet business needs

Job description

Sam's Club in Grand Blanc, MI is seeking a hands-on supervisor to assist management in leading store associates across multiple areas. The role includes overseeing Club Pickup operations, resolving member issues, and ensuring accurate order fulfillment while maintaining store standards.

You will train and support associates, monitor safety, and contribute to process improvements. The position emphasizes customer service excellence and adherence to company policies.