Club Operations & Member Experience Leader

Planet Fitness; Crystal Lake Junction (IL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401K Retirement Plan

Life Insurance

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is seeking a Club Manager in Crystal Lake, IL. This full-time, exempt role reports to the Senior General Manager and focuses on operations, staff development, and delivering exceptional member experiences.

The position requires managing payroll, staffing, member engagement, and community outreach while driving membership growth and maintaining safety standards.

Qualifications

• High school education/GED.
• Management experience preferred in Planet Fitness or similar environment.
• Strong leadership, diplomacy and listening skills.

Responsibilities

• Ensure club is fully staffed and organized, including recruitment and onboarding.
• Achieve monthly goals and KPIs.
• Provide excellent customer service and welcoming environment for members.

Skills

Customer service

Leadership

Communication

Coaching

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

National Fitness Partners is seeking a Club Manager in Crystal Lake, IL. This full-time, exempt role reports to the Senior General Manager and focuses on operations, staff development, and delivering exceptional member experiences.

The position requires managing payroll, staffing, member engagement, and community outreach while driving membership growth and maintaining safety standards.