Club Manager: Lead Gym Ops & Member Experience

National Fitness Partners; Lakewood (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

Health insurance

401K

Paid time off

Job summary

National Fitness Partners in Lakewood, OH, is hiring a Club Manager to oversee all club operations, lead a servant‑leader team, and achieve financial and member‑experience goals.

You will recruit and coach staff, drive membership growth, ensure safety and cleanliness, and report progress to the Senior General Manager. This role offers opportunity for growth within a nationwide gym network.

Qualifications

• Experience managing a team and achieving monthly KPIs.
• Strong customer-service orientation and conflict resolution skills.
• Experience with payroll, staffing, and scheduling processes.
• Leadership experience with staff development and coaching.

Responsibilities

• Ensure club is fully staffed and operates to NFP standards.
• Drive monthly goals and KPI achievement.
• Provide exceptional customer service and a welcoming environment.
• Oversee payroll accuracy and staff scheduling.
• Maintain club safety, cleanliness, and inspections.
• Coach staff and enforce policies and procedures.
• Drive membership sales and community outreach.
• Develop staff training and growth plans.

Skills

Staff management

Customer service

KPI tracking

Payroll processing

Recruitment

Sales

Training

Leadership

Tools

Ignite system

Job description

National Fitness Partners in Lakewood, OH, is hiring a Club Manager to oversee all club operations, lead a servant‑leader team, and achieve financial and member‑experience goals.

You will recruit and coach staff, drive membership growth, ensure safety and cleanliness, and report progress to the Senior General Manager. This role offers opportunity for growth within a nationwide gym network.