Club Manager: Lead Operations & Member Experience

National Fitness Partners; Crystal Lake (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

PTO for all employees

401K with employer match

Health/Dental/Vision insurance

Life Insurance & Short-Term Disability

Employee Assistance Program

Free Black Card membership

Job summary

National Fitness Partners is seeking a Club Manager for the Crystal Lake area. This full-time exempt role oversees all club operations under the Senior General Manager, aiming to meet financial and member experience goals and develop a servant-leader staff dedicated to transforming lives.

The role emphasizes staffing, exceptional customer service, payroll accuracy, and safe, clean facilities while driving membership growth and community outreach. Schedule includes varied weekend shifts.

Responsibilities

• Ensure club is fully staffed, and the team performs to NFP standards. This includes building a bench with team members. Responsible for recruitment and staffing to include: recruitment tactics, conducting pre-screens, interviewing candidates and hiring decisions. Provide back up support as needed.
• Consistently achieve monthly goals, including drivers and KPI’s.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manages club labor and ensure payroll accuracy by validating employee timecards, approving payroll, scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained and safe for all members and staff. Maintain at least a passing Club BER inspection monthly.
• Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline (up to and including termination) to hold staff accountable for performance standards and adherence to policy/procedures.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance their skills and performance.
• Assess areas of need in assigned club, develop, and successfully execute plan of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Completion of One-on-Ones on time with development goals and objectives.

Skills

Leadership

Customer Service

Sales

Time Management

Job description

National Fitness Partners is seeking a Club Manager for the Crystal Lake area. This full-time exempt role oversees all club operations under the Senior General Manager, aiming to meet financial and member experience goals and develop a servant-leader staff dedicated to transforming lives.

The role emphasizes staffing, exceptional customer service, payroll accuracy, and safe, clean facilities while driving membership growth and community outreach. Schedule includes varied weekend shifts.