Club Operations Leader - Member Growth & Team Development

Crunch Fitness; Marrero (LA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Job summary

Crunch Fitness in Marrero, LA is seeking an Assistant General Manager to lead daily club operations, grow memberships, and develop the team while upholding our service standards. In the GM's absence, you will be the on-site leader ensuring performance and member satisfaction.

You will coach staff, manage performance, ensure safety and cleanliness, and partner with marketing and member services to deliver an exceptional member experience.

Qualifications

• High school diploma or equivalent (GED).
• Minimum age of 18.
• Eligibility to work in the United States and ability to provide required employment verification documentation.
• Previous leadership, supervisory, or management experience in fitness, hospitality, retail, or a customer service-focused environment preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proven ability to motivate teams and drive results.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.

Responsibilities

• Support the General Manager in creating and maintaining a culture of diversity, inclusion, acceptance, and member satisfaction.
• Lead by example in delivering exceptional customer service and operational excellence.
• Supervise, coach, motivate, and develop team members to achieve individual and club performance goals.
• Foster a positive, collaborative work environment where team members can thrive and grow professionally.
• Assist with recruiting, interviewing, hiring, onboarding, and training qualified team members.
• Demonstrate sound judgment and the ability to make effective decisions in a fast-paced environment.
• Assume leadership responsibilities and oversee all club operations in the absence of the General Manager.
• Lead and inspire the membership team to achieve sales goals and KPIs.
• Monitor sales performance and provide coaching to improve conversion rates and overall effectiveness.
• Ensure accurate lead management, follow-up, and tracking processes are consistently executed.
• Support local marketing efforts, community outreach initiatives, and business partnership programs to drive membership growth.
• Promote club services, programs, and amenities to maximize member engagement and revenue opportunities.
• Ensure the club consistently delivers a welcoming, professional, and exceptional member experience.
• Resolve member concerns and complaints promptly, professionally, and in accordance with company policies.
• Maintain high standards of cleanliness, safety, maintenance, and overall facility appearance.
• Ensure all equipment issues are reported and addressed in a timely manner.
• Assist with payroll processing, scheduling, and administrative functions as needed.
• Support compliance with company policies, procedures, and operational standards.
• Maintain accurate documentation and follow established protocols when addressing employee or member-related issues.

Skills

Leadership

Communication

Organizational

Problem-solving

Customer service

Education

High school diploma or GED

Job description

Crunch Fitness in Marrero, LA is seeking an Assistant General Manager to lead daily club operations, grow memberships, and develop the team while upholding our service standards. In the GM's absence, you will be the on-site leader ensuring performance and member satisfaction.

You will coach staff, manage performance, ensure safety and cleanliness, and partner with marketing and member services to deliver an exceptional member experience.