Club Operations Leader - Growth, People & Sales Impact

Crunch Fitness CR Fitness Holdings, LLC; Burleson (TX); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Life Insurance

Free Gym Membership

PT Discount

Training & Development

Job summary

Crunch Fitness CR Fitness Holdings, LLC is seeking an Operations Manager for the Burleson club to lead day-to-day member and team experiences, onboarding new members, and guiding staff training for performance coaching.

You will drive member sales, retention, and satisfaction while supporting the General Manager to hit membership goals; this leadership role emphasizes growth, energy, and results within a growing franchise.

Qualifications

• Outgoing and positive leadership presence.
• Sales-minded, customer-service driven, and results-oriented.
• Experience with member retention strategies including cancel-save processes.
• Strong communication skills with ability to coach and motivate teams.
• Organized manager with attention to billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• Growth-minded and able to support GM in achieving membership targets.

Responsibilities

• Deliver an exceptional first impression by creating a welcoming environment for members and staff.
• Lead member integration and sales performance through kickoff sessions and effective onboarding.
• Support retention via cancel-save processes and follow-up calls with cancelled members.
• Coach staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events and community-building activities.
• Manage billing, inventory, and reporting accuracy for the club.
• Lead weekly leadership meetings with club leaders to review performance and accountability.
• Oversee cleaning systems and protocols to maintain Crunch’s high standards.
• Review daily/monthly performance reports and provide training/development solutions.
• Actively support the General Manager in achieving membership unit and revenue targets.

Skills

Leadership

Sales

Customer Service

Coaching

Communication

Job description

Crunch Fitness CR Fitness Holdings, LLC is seeking an Operations Manager for the Burleson club to lead day-to-day member and team experiences, onboarding new members, and guiding staff training for performance coaching.

You will drive member sales, retention, and satisfaction while supporting the General Manager to hit membership goals; this leadership role emphasizes growth, energy, and results within a growing franchise.