Club Operations Lead – Member Experience & Growth

Planet Fitness; Minot (MA); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Dollars for Scholars

Employee appreciation

Free gym membership

Life insurance

Short-term disability

Critical illness insurance

Accident insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness in the United States is seeking a Club Manager to oversee gym operations and ensure a positive member experience alongside financial success for the club.

The role involves recruiting and supervising staff, delivering exceptional member service, managing front desk tasks, and maintaining the club’s image. Onboarding and training responsibilities are included to uphold company standards.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service and ensure excellent customer service.
• Front desk duties: greetings, tours, service questions, etc.
• Provide support for staff and members.
• Create and maintain a positive club image.
• Coach and counsel performance to meet standards.
• Ensure prompt opening/closing of the gym.
• Train staff on current marketing promotions.
• Finish onboarding in Paycom for new hires.
• Ensure the club is open and staffed during all hours.
• Ensure staff adhere to company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Basic computer proficiency

Team supervision

Job description

Planet Fitness in the United States is seeking a Club Manager to oversee gym operations and ensure a positive member experience alongside financial success for the club.

The role involves recruiting and supervising staff, delivering exceptional member service, managing front desk tasks, and maintaining the club’s image. Onboarding and training responsibilities are included to uphold company standards.