Club Operations Lead — Member Experience

LS Solutions; Dedham (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

LS Solutions is seeking an on-site Club Operations Supervisor to help manage day-to-day fitness club operations in Dedham, MA. You will assist the Club Manager by overseeing staff performance, ensuring cleanliness and safety, and delivering exceptional member service.

Key duties include supervising team members, supporting membership sales, resolving member questions, monitoring facility standards, and coordinating staff scheduling as needed.

Qualifications

• Leadership and team coaching abilities.
• Strong customer service and communication skills.
• Ability to calmly resolve member questions and concerns.

Responsibilities

• Supervise and coach team members to maintain performance and a positive culture.
• Support membership sales and front-desk operations.
• Resolve member questions and concerns promptly and professionally.
• Monitor facility conditions, cleanliness, safety, and brand standards.
• Assist with staff scheduling and operational coverage as needed.

Skills

Leadership

Customer service

Communication

Issue resolution

Attention to detail

Sales support

Job description

LS Solutions is seeking an on-site Club Operations Supervisor to help manage day-to-day fitness club operations in Dedham, MA. You will assist the Club Manager by overseeing staff performance, ensuring cleanliness and safety, and delivering exceptional member service.

Key duties include supervising team members, supporting membership sales, resolving member questions, monitoring facility standards, and coordinating staff scheduling as needed.