Club Operations & Guest Experience Manager

ACAC - ATLANTIC COAST ATHLETIC CLUBS; Crozet (VA); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

ACAC - ATLANTIC COAST ATHLETIC CLUBS is seeking a Site Manager to oversee daily club operations at Crozet Park. You will ensure staffing, cleanliness, and Five*Star service while driving membership growth and maintaining budget targets.

In this role, you will train and lead a team, coordinate with the Regional General Manager, and manage vendor relations and club software usage to support smooth operations.

Formación

• Minimum three years in a leadership or management capacity in athletic club, hospitality, or similar industry.
• Proven leadership and coaching abilities with revenue and expense focus.
• Strong communication and customer service skills; ability to handle staff relations.

Responsabilidades

• Create a safe and engaging environment for members and guests.
• Lead the acac culture and Five*Star service standards.
• Collaborate with RGM to meet revenue goals and control expenses.
• Hire, train and guide the team of direct reports and coaches.
• Manage scheduling, budgeting, and operational procedures across all club departments.
• Develop and deliver events to promote member engagement and community presence.

Conocimientos

Leadership

Budgeting

Customer service

Operations management

MS Word/Excel

Educación

College degree

First Aid/CPR certification

CPO-certified

Herramientas

Club Automation

Paylocity

HubSpot

HappyFox

Descripción del empleo

ACAC - ATLANTIC COAST ATHLETIC CLUBS is seeking a Site Manager to oversee daily club operations at Crozet Park. You will ensure staffing, cleanliness, and Five*Star service while driving membership growth and maintaining budget targets.

In this role, you will train and lead a team, coordinate with the Regional General Manager, and manage vendor relations and club software usage to support smooth operations.