CLUB Member Experience Specialist

Big Cedar Lodge; Ridgedale (MO); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking a CLUB Customer Service Outfitter to provide world-class service to guests while promoting CLUB memberships. You will act as the product expert, handle account servicing, sales, and applications, and ensure regulatory compliance within a dynamic retail environment.

The role requires delivering the CLUB Member experience, processing payments, answering questions, and maintaining organized CLUB Booths.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.

Skills

Excellent communication

Customer service

Organization

Attention to detail

Self-motivation

Education

High school diploma or equivalent

Job description

Big Cedar Lodge is seeking a CLUB Customer Service Outfitter to provide world-class service to guests while promoting CLUB memberships. You will act as the product expert, handle account servicing, sales, and applications, and ensure regulatory compliance within a dynamic retail environment.

The role requires delivering the CLUB Member experience, processing payments, answering questions, and maintaining organized CLUB Booths.