Club Manager: Lead Operations & Member Experience

National Fitness Partners; Columbia (PA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

PTO for all employees

401K retirement match

Health insurance options

Life insurance & disability

Free Black Card membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, seeks a full-time Club Manager for multi-club oversight in the US. The role drives daily operations, staffing, service quality, and membership growth to deliver a transformative experience for members across 200+ clubs.

The annual salary is $50,000 with a schedule including Saturday & Sunday 6:45am–2:45pm and Monday–Wednesday 11am–7pm. Growth opportunities and comprehensive benefits are provided.

Responsibilities

• Ensure club is fully staffed, and the team performs to NFP standards.
• Consistently achieve monthly goals, including drivers and KPI’s.
• Provide exceptional customer service, ensuring a welcoming and supportive environment for all members.
• Manages club labor and ensure payroll accuracy by validating employee timecards, approving payroll, scheduling shifts efficiently.
• Ensure assigned clubs are clean, well-maintained and safe for all members and staff.
• Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline up to termination.
• Drive membership sales with a focus on achieving DGR goals and participate in community outreach.
• Invest in staff training and development to enhance their skills and performance.
• Assess areas of need in assigned club, develop and execute plan of correction.
• Update Senior General Manager on assigned club progress weekly.
• Attend and participate in Regional Meetings.
• Completion of One-on-Ones on time with development goals and objectives.

Job description

National Fitness Partners, the largest Planet Fitness franchise, seeks a full-time Club Manager for multi-club oversight in the US. The role drives daily operations, staffing, service quality, and membership growth to deliver a transformative experience for members across 200+ clubs.

The annual salary is $50,000 with a schedule including Saturday & Sunday 6:45am–2:45pm and Monday–Wednesday 11am–7pm. Growth opportunities and comprehensive benefits are provided.