Club Manager

PF Northwest; Springfield (IL); On-site; USD 48,000 - 52,000; Full time

Job summary

Join a dynamic team at a leading fitness franchise where your leadership skills can shine! As a Club Manager, you will oversee gym operations, ensuring a welcoming atmosphere and exceptional service. This role emphasizes positivity and inclusivity, allowing you to foster a culture of growth and teamwork. With opportunities for professional development, generous benefits, and a focus on member satisfaction, this position is perfect for those passionate about fitness and community. If you're ready to inspire others and make a meaningful impact, this is the place for you!

Benefits

Free Black Card Membership

Generous PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Tax-free HSA

Flex Saving Plans

Supplement Insurance Options

Advancement Opportunities

Qualifications

• Experience in customer service, preferably in fitness.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee gym operations ensuring a positive member experience.
• Recruit, hire, train, and develop staff to uphold club standards.

Skills

Customer Service Skills

Leadership Skills

Time Management

Communication Skills

Coaching Skills

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

Who we are
Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable and non-intimidating gym environment for everyone. Planet Fitness owners are a couple that opened their first franchise location in April 2011 in Vancouver, WA. Since then have expanded to 11 locations across OR and WA with an ambitious scheduled development plan over the next five years.

At Planet Fitness, we pride ourselves on building an atmosphere of positivity and inclusivity in our business. Our company culture is shaped around equity, hard work, and trust. As we believe growth comes from service excellence, our company is focused on training and developing our talents to deliver the best experience to our members. It’s a place for motivated team members, who possess a passion for sports and service to grow their professional capabilities.

About the role

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Why you should join Planet Fitness!
You want to contribute to building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect, and trust. Join an inclusive and casual team environment with co-workers who will help make us all great.
Salary range is $48,000 - $52,000 based upon experience.

Work-out for free and enjoy the Black Card amenities.
Generous PTO, Paid holidays for eligible managers.

Medical, Dental, Vision insurance, Tax-free HSA and Flex saving plans, supplement insurance options.
Build a career through advancement opportunities.

What you'll do

• Recruit, hire, train and develop a high-performing staff consisting of Team Members and an Assistant Manager as ambassadors of the PF culture.
• Oversee and take accountability for the various aspects of club operations and financial performance, including sales activation, staff scheduling, payroll management.
• Create and maintain a welcoming atmosphere for all members, prospective members, and guests and ensure staff follows superior customer service guidelines while showing ability in handling difficult situations independently.
• Oversee cleanliness, maintenance, and safety of the facility, by organizing and deploying cleaning duties, supply and vendors ordering management.

Who you are

• Leads by example and maintains consistent accountability for direct reports by training, coaching, and ensuring adherence to PF’s values and goals.
• Provides clear and direct communication to Team Members, gives feedback and follows-up on execution.
• Has the ability to organize and utilize time management and prioritization skills effectively.

Qualifications/Requirements

• Superior customer service skills and experience, preferably in the fitness industry.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hardworking, enthusiastic, and energetic!
• Current CPR/AED Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This is a full-time position. Typical work hours will be Mon-Wed from 9 am to 7 pm, and Thu-Fri from 9 am to 5 pm. Additional weekend or holiday coverage hours may be required.

Compensation: Salary to be discussed, free Black Card Membership, health and supplemental benefits available after 60 days of employment.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there’s plenty of opportunity on our Planet, and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

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We have a thorough employment process which requires a drug screen and background check, in addition to multiple interviews. Are you willing to proceed with this application? *

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We maintain very high standards of cleanliness daily, how would you best uphold these standards for your team and your club? *

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Many of our clubs are open and staffed 24 hours during the week, including most holidays, are you able to commit to working up to 46 hours a week and being on-call? *

EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club.